Now Hiring - Haley Automotive Group - Automotive Product Specialist in Midlothian, VA

Full description of the position

PRODUCT SPECIALIST TRAINING WILL INCLUDE:

• Utilization of Customer Retention Management system (CRM)
• Step by step guidance on customer interaction
• Daily Tasks
• Product training
• Business Development Center (BDC)
• Online Manufacturer Training
• Knowledge on other departments within the dealership. (Service/Parts/Body Shop)
• Understanding of paperwork
• Importance of Customer Satisfaction Index (CSI)
• Conflict resolution
• Inner workings of the automobile business
• Delivery process
• Customer follow up process, appointments
• Finance and Insurance (F&I) products
• Visit other dealerships REQUIREMENTS AND STANDARDS INDIVIDUAL STANDARDS The Product Specialist Must: College Graduate is preferred Possess the character and appearance standards of your specific dealership Maintain a positive, wholesome attitude towards life and the sales profession Engage in some kind of self-improvement program regularly Get along well with other employees of the dealership Possess excellent communication skills, face-to-face and over the phone WORK ORGANIZATION STANDARDS The Product Specialist Must: Know how to set objectives or quotas and how to figure a method or program of action to reach those goals Come to work each day with a plan of work for the day Have a positive owner-follow-up system Ability to be openly communicate with management KNOWLEDGE STANDARDS The Product Specialist Must: v Learn why people buy and how to meet the needs of various types of customers Know the company sales and credit policies Have a thorough product knowledge of your own products and a general knowledge of competitive products Follow a sales plan with every customer