Now Hiring - Travel + Leisure Co. - Customer Service Call Center Representative in Anaheim, CA

Full description of the position

Job Description Now hiring a Customer Service Call Center Representative for our Marketing Business Operations Team at our beautiful Anaheim Resort! The main responsibility of a Marketing Business Operations Coordinator is to (but not limited) to assist field marketing teams and vendors with the proper booking and scheduling of tours. The Agent will serves as a gatekeeper, ensuring that only properly qualified tours are scheduled and sent to the appropriate sales stores. Must be able to handle multiple projects and work with teams across the region. Accuracy is essential. Duties Include but not limited to: * Handling Inbound and Outbound calls. * Accurate data entry in system for Sales Centers. * Scoring all potential tours. * Maintain predetermined tour flow targets as allotted by management. * Work cooperatively with other team members. Department Leaders, Marketing Support Services Manager, Vendors, and Business Operations teams. * Assist with pre-arrival calls and processes for all Over Night Stay Packages. * Properly schedule and book tour appointment in Journey * Provide any needed follow up concierge service or reschedule assistance * Send out nightly closing number to The Region. The report must be reviewed for accuracy by status before sending out. * Properly utilize the "SFS" Secure Folder Server files * This document is not meant to be exclusive and may change at any time, with or without notice, at the discretion of the Company. Minimum Requirements and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. * High School Diploma or GED Required * Microsoft Office, Word and Excel experience required * Exceptional listener with great communication skills * Demonstrated ability to work under pressure and meet deadlines * Must have the ability to be persuasive and informative with excellent problem solving and customer service skills * Must be well spoken and professional in demeanor * Must be friendly, self-motivated, detailed oriented and able to work independently * Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs. * Ability to use a computer and efficiently read/type and talk simultaneously * Ability to multi-task * Minimum of 6 months customer service, reservations or equivalent experience required * Phone skills a must: inbound and outbound phone skills is needed How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: * Medical * Dental * Vision * Flexible spending accounts * Life and accident coverage * Disability * Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) * Wish day paid time to volunteer at an approved organization of your choice * 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) * Legal and identity theft plan * Voluntary income protection benefits * Wellness program (subject to provider availability) * Employee Assistance Program Compensation- $20 per hour Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. Job Type: Full-time Pay: $20.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Referral program * Vision insurance Shift: * 8 hour shift * Day shift * Evening shift * Morning shift * Rotating shift Application Question(s): * Are you able to work a flexible schedule both Saturdays and Sundays including holidays? Experience: * Call center: 1 year (Required) Work Location: In person