Now Hiring - Crowne Plaza Hotel - Hotel Sales Manager in Jacksonville, FL

Full description of the position

Overview We are seeking a dedicated and experienced Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will possess strong leadership skills and a passion for providing exceptional customer service. As the Hotel Manager, you will be responsible for ensuring guest satisfaction, managing staff, and maintaining the overall quality of the hotel experience. Duties * Supervise daily hotel operations, including front desk activities and guest services. * Ensure high standards of customer service are maintained at all times. * Manage guest relations, addressing any concerns or issues promptly and effectively. * Oversee budgeting and financial management to ensure profitability. * Coordinate staff training and development to enhance team performance. * Implement policies and procedures to improve operational efficiency. * Maintain communication with various departments to ensure seamless service delivery. * Utilize phone systems effectively for reservations and guest inquiries. * Foster a welcoming environment that promotes guest loyalty and satisfaction. Experience * Proven experience in hotel management or a similar role within the hospitality industry. * Strong customer service skills with a focus on guest relations. * Familiarity with budgeting processes and financial management in a hotel setting. * Multilingual abilities are a plus, enhancing communication with diverse guests. * Experience in supervising staff and managing front desk operations is essential. * Knowledge of hotel management software and phone systems is preferred. Join our team as we strive to provide an unforgettable experience for our guests while fostering a positive work environment for our staff! Job Type: Full-time Pay: $45,000.00 - $60,000.00 per year Benefits: * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Schedule: * Day shift Experience: * Sales: 1 year (Required) Ability to Commute: * Jacksonville, FL 32218 (Required) Ability to Relocate: * Jacksonville, FL 32218: Relocate before starting work (Required) Work Location: In person