Now Hiring - Chaparral Motorsports - PARTS SALES PERSON I in San Bernardino, CA

Full description of the position

SUMMARY: A Parts Counter Sales Associate you will be responsible for order processing and providing technical assistance to customers via phone, E-mail and in- person. ESSENTIAL DUTIES AND RESPONSIBILITIES: may include the following. Other duties may be assigned. * Look up records and enter customer information. * Process sales orders for motorcycle and ATV parts and accessories. * Process catalog requests. * Answer customer questions and deliver customer service. * Determine and communicate prices for parts requested. * Process change of address information. * Process order cancellations and changes. * Soliciting sale of feature, cross-selling, and up-selling products to customers. * Completing any follow-up necessary to ensure complete and accurate service and customer satisfaction. * Addressing complaints and customer concerns and bringing them to the attention of assigned Supervisor for further investigation and consideration. Resolving customer service issues within a reasonable level of authority. * Displaying the ability to control calls and meet/exceed customer needs and expectations. Also displaying good judgment by enlisting the assistance of supervisory or mentor help when required. * Displaying and understanding of, and the ability to, process International customer orders. * Displaying development of product and technical knowledge, as well use of the Chaparral motorsports catalog and web resources. * Displaying flexibility in work schedule. * Recognize opportunities and take the initiative to sell additional complimentary merchandise * Offer solutions and find alternatives to backordered or discontinued merchandise * Exercise good judgment and base decisions on the needs of the customer and the needs of the business * Ability to remain customer focused and responds in a positive manner when faced with difficult or stressful situations * Will be required to follow any other instructions and to perform any other duties requested by his or her supervisor QUALIFICATIONS*:* to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Basic data entry/keyboarding skills * Strong technical motorcycle knowledge. * Ability to work in a team environment * Knowledge of parts counter procedures LANGUAGE SKILLS: * Ability to read write and interpret documents. * Ability to write routine reports and correspondence. * Ability to communicate effectively with customers. MATHEMATICAL SKILLS: * Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: * Ability to apply commonsense understanding to carry out instructions furnished in written and oral form. PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. * The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 75 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is required to work within a store environment which is controlled temperature; however employee may regularly pull parts from warehouse area which is not temperature controlled and can vary in temperature based on weather conditions. Business hours are Monday-Sunday 10:00AM-6:00PM