Now Hiring - Heiman Fire Equipment - Customer Service, Sales, & Website Support in Sioux Falls, SD

Full description of the position

Heiman Fire Equipment is seeking a motivated Customer Service representative. The Customer Service, Sales, and Website Support representative

• is responsible for providing effective customer service for all internal and external customers and Heiman sales team members by phone, email, and live chat.

Key Responsibilities

: Customer Service/Sales Support

• Assist with customer service including answering incoming calls, taking orders, creating and/or entering quotes, entering/submitting purchase orders, and contacting vendors to satisfy the customer's needs.
• Professionally handle customer issues/requests with the best interest of both the customer and the company
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Use Sage 100 to look up product part numbers/pricing, inventory, customer accounts/invoices, reports and more
• Assist outside Heiman sales team members
• Work with all departments to make sure we are adhering to the highest customer service standards in our industry Website Support
• Process website orders, create purchase orders, create part numbers, ensure website pricing is accurate
• Help answer website live chats and assist customer with their questions
• Review purchase orders for accuracy and enter tracking information for website orders
• Provide order replacement suggestions or upsell opportunities when necessary
• Other duties assigned

Qualifications

:

• High school Diploma or equivalent required. Associates or Bachelor's degree in related field preferred
• 3-5 years' proven customer service leadership experience preferred
• Self-starter with good time management and organizational skills
• Excellent communication skills, including verbal, written and listening skills
• A team-player, working together with internal and external customers, providing insight when needed and able to be flexible when goals or outcomes differ
• Detail oriented, professional attitude, reliable
• Proficient with Microsoft Office applications and basic office equipment. Strong skills in Excel preferred Experience with SalesForce a plus.
• hc130655