Now Hiring - New Capital Partners - Professional Services Sales Support Specialist in Birmingham, AL

Full description of the position

Company Overview FireRock Building Materials is a manufacturer and distributor of high-quality building products including fireplaces and pavers. Position Summary FireRock is seeking a reliable, detail-oriented Client Development Representative to support day-to-day customer service and inside sales activities. This role involves handling inbound inquiries, maintaining consistent communication, and managing lead follow-up to keep the sales process moving. It's a fast-paced position with high daily volume and a strong focus on execution. The ideal candidate is organized, professional, and eager to take ownership of their work. Key Responsibilities * Respond to customer inquiries via phone and email * Prepare accurate quotes and proposals based on technical specifications * Track and manage all inbound leads from initial contact through order close * Maintain records of communications, proposals, and order details in CRM * Communicate with internal teams to ensure accurate and timely order fulfillment * Provide general customer service and sales operations support Preferred Qualifications * Excellent communication, organization, and follow-through skills * Able to manage 50-75 customer and sales-related interactions per day * High attention to detail; confident interpreting measurements and project inputs * Familiarity with construction materials or technical sales preferred * Salesforce or equivalent CRM experience * Willing to travel as the role grows Employment Type Full-time, in-office position based in Birmingham, Alabama. Job Type: Full-time Benefits: * 401(k) * Health insurance * Vision insurance Schedule: * 8 hour shift * Monday to Friday Education: * Bachelor's (Required) Language: * English (Required) Location: * Birmingham, AL 35233 (Required) Shift availability: * Day Shift (Required) Ability to Commute: * Birmingham, AL 35233 (Required) Work Location: In person