Now Hiring - New Capital Partners - Sales Support Specialist in Birmingham, AL

Full description of the position

Company Overview

FireRock Building Materials is a manufacturer and distributor of high-quality building products including fireplaces and pavers.

Position Summary

FireRock is seeking a reliable, detail-oriented Client Development Representative to support day-to-day customer service and inside sales activities. This role involves handling inbound inquiries, maintaining consistent communication, and managing lead follow-up to keep the sales process moving. It's a fast-paced position with high daily volume and a strong focus on execution. The ideal candidate is organized, professional, and eager to take ownership of their work.

Key Responsibilities

• Respond to customer inquiries via phone and email
• Prepare accurate quotes and proposals based on technical specifications
• Track and manage all inbound leads from initial contact through order close
• Maintain records of communications, proposals, and order details in CRM
• Communicate with internal teams to ensure accurate and timely order fulfillment
• Provide general customer service and sales operations support

Preferred Qualifications

• Excellent communication, organization, and follow-through skills
• Able to manage 50-75 customer and sales-related interactions per day
• High attention to detail; confident interpreting measurements and project inputs
• Familiarity with construction materials or technical sales preferred
• Salesforce or equivalent CRM experience
• Willing to travel as the role grows Employment Type Full-time, in-office position based in Birmingham, Alabama. Job Type: Full-time

Benefits

:

• 401(k)
• Health insurance
• Vision insurance Schedule:
• 8 hour shift
• Monday to Friday Education:
• Bachelor's (Required) Language:
• English (Required) Location:
• Birmingham, AL 35233 (Required) Shift availability:
• Day Shift (Required) Ability to Commute:
• Birmingham, AL 35233 (Required) Work Location: In person