Now Hiring - Hansen Brothers Auto Sales - Automotive Service Advisor/Writer in Milwaukee, WI

Full description of the position

Job Summary The Automotive Service Advisor/Writer plays a crucial role in the service department, acting as the primary point of contact for customers seeking vehicle maintenance and repair services. This position requires a strong understanding of automotive diagnostics and service processes to effectively communicate with customers and align their needs with the services offered. The ideal candidate will possess excellent customer service skills and a passion for the automotive industry. Duties * Greet customers and assess their automotive service needs. * Provide detailed explanations of recommended services and repairs. * Prepare accurate service estimates and manage customer expectations. * Maintain clear communication with technicians regarding vehicle repairs and maintenance. * Document service orders and ensure all necessary information is transmitted accurately. * Follow up with customers on completed services to ensure satisfaction. * Stay informed about new automotive technologies, products, and services. * Assist in managing the service department's workflow to enhance efficiency. Skills * Strong knowledge of automotive diagnostics and repair processes. * Proficiency in automotive service writing and sales techniques. * Familiarity with vehicle maintenance requirements and schedules. * Ability to understand and explain technical information clearly to customers. * Excellent interpersonal skills, with a focus on customer satisfaction. * Strong organizational skills to manage multiple tasks effectively. * Knowledge of automotive components. The Automotive Service Advisor/ Writer is essential in ensuring that customers receive high-quality service while maintaining a positive experience throughout their visit. Candidates who are passionate about the automotive industry and possess the necessary skills are encouraged to apply. Job Type: Full-time Pay: From $50,000.00 per year Shift: * 8 hour shift Work Days: * Monday to Friday License/Certification: * Driver's License (Required) Ability to Commute: * Milwaukee, WI 53223 (Required) Ability to Relocate: * Milwaukee, WI 53223: Relocate before starting work (Required) Work Location: In person