Now Hiring - Estes Express Lines, Inc. - Coordinator, Inbound Sales Development in Richmond, VA

Full description of the position

Job Summary: The Inbound Sales Development Representative position is a part of the revenue generating Inside Sales team responsible for generating gross profit in excess of $14 million dollars annually. The primary responsibility of the Inbound Sales Development Representative is to receive, record, assign and respond to inquiries received on behalf of the sales team. Logging and delegating the work to qualify data and information with the purpose of building out the sales pipeline. The initial data assignment would be given to Sales Development Representatives for qualification. The qualified leads would be sent to corporate account managers, field account managers or Inside Sales Representatives based on potential and needs analysis. * Receive, record, assign and respond to inbound leads from a variety of channels, including but not limited to: Email, Marketing, Customer Care, Rate Department, Sales Support, MyEstes, Inside Sales shared line, TMS, Salesforce and Current Sales Technology Stack. * Review and decision all MyEstes requests unassigned to a current Estes sales account manager. * Review and enter all inbound data and lead/opportunities and create records in Customer Resource Management Tool or Sales Automation Tool, as appropriate. * Monitor and assign newly created MyCarrier unclaimed accounts to the appropriate Estes account manager or Inside Sales Team member for follow up. * Lead the Sales Development Teams efforts with Live Chat / Offline Chat. Maintain service level agreements for responsiveness in live chat. Delegate work to the other Chat Team members within Salesforce for timely follow-up of Offline Chat Leads and Cases. * Monitor, log and assign all leads and inquiries that come in thru the Inside Sales Generic email box. * Transition leads and opportunities between sales staff, as appropriate, ensuring highest level of customer satisfaction. Certify measurements for lead to opportunity and opportunity to conversion close rates. * Create targeted lists for adding in CRM and use online lead management tools to verify data accuracy and integrity. Collaborate with CRM Support to upload verified information into CRM or similar program. * Monitor, log and assist inside sales management and inside sales account managers with various online software utilized for lead management including but not limited to Outreach, ZoomInfo, e2Open, MyCarrier and Kuebix. * Manage and maintain all customer file records on Customer Resource Management and Sales Automation Tools. * Regular attendance is required. * This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks. Qualifications: * Bachelor's degree preferred, or any combination of education and experience which would provide an equivalent background * Industry experience or previous inside /outside sales experience preferred * 1 year of experience with Salesforce/Cloud/CRM applications preferred * Salesforce Trailblazer or Sales Administrator certification preferred * Experience with the use of TMS tools preferred * Excellent computer skills with the ability to use Microsoft Office applications required. * Excellent interpersonal skills, including verbal, listening and written communication skills. Must be able to interact positively with both internal & external customers and be able to collaborate in a team environment * Must be able to work competently under pressure, and able to remain calm while balancing multiple projects effectively. * Must possess exceptional organizational skills including the ability to prioritize and complete tasks within a given time frame and make quick decisions. * Great focus and attention to detail required for success. * Must be accountable and self-directed * Must be able to comply with all company policies, rules, procedures and Code of Conduct * Must be able to interact well with others * Must be able to work independently, or in a team setting * Must be capable of working under tight time constraints in a high volume environment with multiple priorities * Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines * Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check * Must be authorized to work in the United States Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.