Now Hiring - Michael Kors (USA), Inc. - Assistant Store Manager in Washington, DC

Full description of the position

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! -- We are seeking an enthusiastic and motivated Assistant Store Manager to join our team. Who's main responsibilities will be retail events, social media, and customer service. WHAT YOU'LL DO: Customer Service Management: * Assist in supervising and training the customer service team, ensuring all staff provide an exceptional customer experience. * Handle customer inquiries, complaints, and returns in a professional manner, resolving issues quickly and efficiently. * Promote and maintain a customer-first culture in the store. * Ensure staff are knowledgeable about product features, promotions, and store policies. Event Planning and Execution: * Assist in planning, organizing, and executing retail events and promotions that enhance the customer experience and drive foot traffic. * Work closely with marketing teams to ensure event activities are aligned with the brand's goals. * Coordinate logistics for store events, including staffing, setup, and vendor management. * Track the success of events through customer feedback and sales data. Social Media Management: * Create and manage engaging social media content (Instagram) to promote events, new product launches, and store activities. * Develop and execute social media campaigns to increase brand awareness and drive traffic to the store. * Respond to customer inquiries and feedback on social media channels in a timely and professional manner. * Monitor social media trends and competitor activity to ensure content is relevant and engaging. * Work with the marketing team to ensure a consistent brand voice across all platforms. Team Leadership: * Lead by example in customer service, ensuring team members are providing excellent service at all times. * Assist in managing daily store operations, ensuring sales targets, inventory levels, and merchandising standards are met. * Support the Store Manager in conducting regular team meetings and one-on-one performance evaluations. * Help with staff scheduling and coverage, ensuring adequate staffing for peak times, special events, and promotions. Sales and Performance: * Support the Store Manager in achieving and exceeding store sales targets through effective promotions, upselling, and product recommendations. * Assist in monitoring store performance, sales data, and inventory levels to ensure efficient operations. * Work with the team to maintain product displays, ensuring they are visually appealing and aligned with the brand's standards. Team Leadership and Store Operations: * Lead and motivate the store team to provide exceptional customer service while meeting operational goals. * Help manage daily store operations, including opening/closing procedures, stock replenishment, and visual merchandising. * Assist with staff scheduling to ensure adequate coverage, especially during peak periods and events. * Support in maintaining store cleanliness, organization, and compliance with health and safety regulations. Administrative and Reporting Duties: * Assist in managing store budgets and track costs related to events, social media campaigns, and promotional activities. * Maintain accurate records of event attendance, social media metrics, customer feedback, and sales performance. * Support with inventory management, including stock checks and product ordering. * Assist the Store Manager with administrative tasks, including report generation and performance analysis. YOU'LL NEED TO HAVE: * 3+ years of relevant retail management experience WE'D LOVE TO SEE: * A self-starter with the ability to mentor and continue to develop personal leadership qualities * Energetic, motivated and engaging; a true brand ambassador with a love for fashion * Knowledge of clienteling with the ability to build lasting customer relationships * Customer service obsessed; ability to sell with a passion for styling and love for fashion * Technologically savvy individual with an entrepreneurial spirit THE BENEFITS * Cross-Brand Discount * Flexible schedule * Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace) * Exclusive Employee Sales * Clothing Allotment Michael Kors has joined with Jimmy Choo and Versace over the last year and is now the 3rd largest luxury group in the world known as Capri Holdings. At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally- recognized protected basis prohibited by applicable law. M -- At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally- recognized protected basis prohibited by applicable law. M/D/F/V At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at [please apply online] . In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience. Compensation Range: Local Minimum Wage up to $28.50