Now Hiring - Custom Design Benefits, Inc - Group Account Manager in Cincinnati, OH

Full description of the position

Are you looking for a career, not just a job? At Custom Design Benefits, we are a team built with CARE - Commitment, Accountability, Respect & Integrity, and Excellence. We are a third-party administrator who manages healthcare benefits for our self-funded clients. Tasks: * Develop a trusted advisor relationship with key accounts, customer stakeholders and executives. * Ensure the timely and successful delivery of our solutions according to customer needs and objectives. * Prepare internal and external documentation/communication materials for assigned customers. * Manage the implementation process with the customer & internal team members (eligibility, operations, claims, finance, etc.) * Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis to achieve a 95% Excellent Rating. * Prepare internal and external documentation/communication materials for assigned customers. * Work closely with the customer & broker to make sure eligibility, plans, banking, contracts & website are correctly set up. * Maintain plan profile for all groups (new and existing). * Maintain new customer implementation & termination checklists. * Review Summary Plan Description for customers. * Train new customers on website functionality. * Stay abreast of industry & government changes affecting group insurance & maintain an awareness of existing & developing rules & regulations. * Forecast and track key account metrics according to team performance objectives. * Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. * Other duties as assigned. Our Ideal Candidate: * Excellent Communicator * Learner * Critical Thinker * Problem Solver * Positive * Reliable * Self-Starter * Achiever * Team Player