Now Hiring - Monmouth Cyber - Junior Account Manager in Shrewsbury, NJ

Full description of the position

We are a fast-growing Managed Service Provider (MSP) specializing in delivering outstanding IT support, cybersecurity, and cloud solutions to businesses of all sizes. Our mission is to act as a true partner to our clients. Helping them thrive with technology. We are seeking a motivated Junior Account Manager to work directly under a Senior Account Manager for hands-on mentorship and career development. This is a rare opportunity to grow into a full Account Manager role over time.

Key Responsibilities

• Serve as a primary support contact for assigned client accounts under the guidance of a senior mentor.
• Own and manage day-to-day client communications, including proactive check-ins, follow-ups, and service coordination.
• Provide clients with regular project updates in coordination with internal technical and project teams.
• Prepare all required materials, data, and documentation for Technology Business Reviews (TBRs) and attend all TBR meetings.
• Build and maintain strong, trusted relationships with client contacts at all levels.
• Coordinate with internal technical teams to ensure client needs are met with excellence.
• Monitor client satisfaction through regular check-ins and proactive communication.
• Assist with quoting, proposal preparation, renewals, and cross-selling of IT services and products.
• Identify upsell and service improvement opportunities during client interactions.
• Maintain accurate account information in our CRM and documentation systems.
• Stay informed about new technologies and services that benefit client success.
• Handle minor service escalations professionally and route complex issues appropriately.
• Participate in training, certifications, and professional development programs.

Qualifications

• 1-3 years of experience in a client-facing, service, sales support, or account management role.
• Exposure to or interest in IT, MSP services, cloud services, or cybersecurity (strong plus).
• Exceptional communication skills (written and verbal).
• Highly organized with excellent time management and follow-up discipline.
• Proficient with CRM tools.
• Strong problem-solving skills and ability to think on your feet.
• Presents a professional, well-groomed appearance appropriate for client-facing interactions.
• Eagerness to learn, be coached, and take on increasing responsibility.
• Comfortable working in a fast-paced environment with competing priorities.
• Bachelor's Degree preferred, or equivalent professional experience. What We Offer
• Direct 1-on-1 mentorship with growth opportunity into an Account Manager role.
• Competitive salary with performance bonuses.
• Health benefits.
• Certification and professional development support.
• Collaborative, fast-paced, technology-driven team environment.
• Opportunities to work with diverse clients across industries. Ideal Candidate Attributes
• Hungry to grow, not just "do a job."
• Takes ownership of client relationships.
• Quick learner who thrives on new challenges.
• Detail-oriented without losing sight of the big picture.
• Professional, positive, and approachable demeanor.
• Maintains a clean, professional appearance and is well-kept.
• Self-motivated and takes pride in representing the company well. Ready to Launch Your Career? If you are passionate about technology, love working with people, and are looking for a company where you can grow, we want to hear from you! Job Type: Full-time Pay: $45,015.00 - $51,652.00 per year

Benefits

:

• Health insurance
• Paid time off Schedule:
• 8 hour shift
• Monday to Friday Supplemental Pay:
• Bonus opportunities
• Performance bonus Application Question(s):
• In your own words, please describe why you believe you're a strong fit for this Junior Account Manager role, including how your skills, attitude, and career goals align with working at a fast-paced MSP. Ability to Commute:
• Shrewsbury, NJ 07702 (Required) Work Location: In person