Now Hiring - United Bankshares, Inc. - Full Time Sales Associate in Gastonia, NC

Full description of the position

JOB SUMMARY: The Sales Associate is responsible for performing daily branch and customer service duties; providing customers with efficient and accurate transaction processing; promoting business by providing quality customer service and handling routine customer inquiries; providing customer referrals for products and services and must have the ability and desire to interact in a team environment and be willing to contribute to team goals. * RESPONSIBILITIES: * Operate with accuracy and efficiency with core banking systems and processing transaction with a sales associate cash drawer. * Balance assigned cash daily and maintains strict adherence to security procedures and sole control of cash drawer and assigned cash limits. * Adhere to cash differences/controllable losses policy. * Identify customers, by understanding and obtaining proper documentation of identification, obtains and/or verifies endorsements/payees, cash and checks/withdrawals/transfers and obtains supervisor approval for authorization at bank-established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holds. * Comply with all department and company policies, procedures, and overall security. * Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures. * Contribute to the responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans. * Ensure delivery of excellent customer service throughout the Bank by adhering to sales and service standards. * Promote and maintain positive relationships with all internal and external customers. * Responsible for keeping current and being knowledgeable in order to communicate the Bank's products and services to clients. * As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours. Qualifications SKILLS/QUALIFICATIONS: * High school diploma or equivalent. * Successful completion of the Bank's in-house Sales Associate Training Program. * Previous customer service contact experience is highly desired. * Ability to demonstrate a sales-oriented professional demeanor. * Excellent communication skills required; Verbal and written communications skills in Spanish or additional language a plus. * Experience in handling money preferred. * Proficiency in Microsoft Office Products (Word, Excel) required. * Understanding and working knowledge of appropriate core banking system is a plus. * Detailed oriented. * Professionalism and confidentiality are essential. * Flexibility on work schedule as business needs arise. * KEY COMPETENCIES * Customer Service * Interpersonal Skills * Dependability (Attendance & Punctuality) * Task Management * Essential Functions:* * Sitting and standing for extended periods of time. * Ability to operate a computer keyboard, mouse, and other computer components. * Ability to reach over teller counter or desk area to receive customer transaction documents. Ability to lift and carry up to twenty pounds. * Ability to converse and exchange information with all levels of staff within organization. * Ability to observe, perceive, identify, and translate data. Company Profile Please*click hereto access a list of benefits for which this position is eligible. Additional information regarding United's Mission, Values and Culture can be foundhere*. At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.