Now Hiring - Raybourn Group International - Member Services Coordinator in Indianapolis, IN

Full description of the position

Raybourn Group International Member Services Coordinator Job Posting Raybourn Group International (RGI) is looking for a detail-oriented and customer-focused membership coordinator to join our Indianapolis office. This role serves as a key point of contact, helping members access resources, manage their accounts, and stay engaged. You will also support various programs, process orders, assist with reporting, and provide general administrative support. Why Join Us? This is a great opportunity for someone who enjoys working with people, handling a variety of responsibilities, and making a meaningful impact in a member-focused organization. If you're looking for a role where no two days are the same and where you can build relationships while keeping operations running smoothly, we'd love to hear from you! We are proud of our employee-driven culture at RGI and have been named as Best Places to Work in Indiana for five consecutive years! RGI helps nonprofit organizations, trade groups, and professional societies run smoothly and grow. Instead of hiring their own staff, these organizations hire us to handle important tasks like planning events, managing finances, organizing membership programs, marketing, and social media. We also help with big-picture planning, leadership support, and professional development programs. Our team takes care of the day-to-day operations so our clients can focus on their mission and serving their members. This position requires in-office work so fully remote staff will not be considered. Staff may work up to two days per week at home. Overnight travel (by plane or car) may be required to attend a multi-day annual conference (one week a year or less). Membership * Serve as a primary contact for members, answering inquiries via phone and email, directing them to resources, and assisting with website navigation. * Process new member applications, maintain the membership database, manage billing and payments, generate reports, and support outreach efforts. * Assist with the membership committee, oversee the member awards program, and participate in related initiatives. Survey Program * Serve as the primary contact for members participating in the customer feedback survey program, fulfill orders, coordinate supplies, and oversee intern support for processing responses. * Review and compile survey data, ensure accuracy, provide reports to members, track positive feedback for recognition, and recommend program improvements. Product and Order Management * Process orders from members on behalf of supply partners and handle invoicing and payment collection. * Maintain product inventory, monitor sales, and generate reports on commissions and royalties. * Oversee product and price updates from supply partners to ensure accurate offerings. General Administrative Responsibilities * Coordinate accounts receivables by entering check payments and pulling weekly financial reports. * Enter monthly invoices into invoice management software. * Assist Executive Director in preparing for Board of Directors meetings including preparing reports and ordering materials. Required Skills and Qualifications: * Bachelor's degree or equivalent experience required. * Ability to handle multiple concurrent tasks, prioritize, and meet deadlines, and adapt to changing priorities. * Proven ability to learn and follow complex procedures and policies. * Can produce professional documents using Word and Excel. * Ability to communicate clearly and effectively with team members, customers, and stakeholders. * Proficiency in handing customer inquiries, particularly via email and phone. * Strong attention to detail. * Willingness and ability to learn new skills, with a commitment to continuous improvement. * Desire and ability to be self-motivated and achieve job responsibilities independently. * Confidence to engage with the team to reach common goals and collaboratively solve problems. * Initiative to take on projects and foresee potential challenges and tasks. This posting is not intended to be and should not be construed, as an all- inclusive list of all responsibilities, skills, efforts, or working conditions associated with the position. While it is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties and to assign other duties as necessary. For more information about Raybourn Group International visit [please apply online] Raybourn Group International is an equal opportunity employer (EOE/M/D/V) and embraces diversity within our team and is an inclusive work environment. Review RGI's Diversity Equity and Inclusion Philosophy. Job Type: Full-time Pay: $20.00 - $22.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Health insurance * Paid time off Shift: * 8 hour shift Education: * Bachelor's (Required) Ability to Commute: * Indianapolis, IN 46268 (Required) Ability to Relocate: * Indianapolis, IN 46268: Relocate before starting work (Required) Work Location: Hybrid remote in Indianapolis, IN 46268