Now Hiring - Coury Hospitality - Professional Services Sales and Event Manager in Dallas, TX

Full description of the position

JOB SUMMARY The Sales & Event Manager is responsible for selling, planning, and coordinating all aspects of events at Hotel Vin. This could include any type of group business and/or local meetings. Sales & Event Managers are responsible for detailing all business that they secure and assisting with detailing as needed by the Director of Sales & Catering. The Sales & Event Manager is responsible for meeting budgeted revenue goals while exceeding customer satisfaction; understanding and anticipating customer needs and building strong relationships to ensure increased repeat business; and soliciting new business opportunities to meet and exceed activity goals. This position requires an energetic, detail-oriented person with a passion for providing 5-star service, a flexible can-do-attitude along with excellent communication skills to ensure customer satisfaction and repeat business. RESPONSIBILITIES: * Always provide the highest quality of service to the customer. Quick and timely responses to all calls, emails and leads (no later than 12 business hours). * Develop strong, professional long-term business relationships. * Must have clear understanding of Hotel Vin's business strategies and goals to determine individual action plans to meet those goals. * Create and distribute event orders (EOs) with all set up, diagrams, A/V (if needed) and food and beverage requirements needed for group. * Ensure all EOs are signed by the client and distributed to the culinary team in accordance with the guidelines set forth by Hotel Vin. * Ensure correct billing information is obtained, and deposit schedule and payments are communicated to the customer and processed according to the terms agreed. * Maintain accurate information and revenues are always input into the Sales system to ensure accurate forecasting and billing. * Create and maintain neatly organized files with all required and appropriate information. * Attend and assist in facilitating all Event Order (EO) meetings and all other meetings set forth by leadership. * Works closely with the culinary and operations teams on logistics and event execution. * Be on site to greet all groups upon arrival; onsite and visible to groups throughout the duration of their event - checking to ensure everything is running smoothly and that clients are happy and satisfied. * Follow-up with client after function by phone to ensure customer satisfaction, thank them for the business and to address any possible challenges. * Follow-up with various departments to ensure any necessary feedback is communicated. * Follow through on billing to ensure all monies are collected. * Assist other sales/catering managers with site inspections as required. * Participate in all property specific customer functions. * Assist with reporting as necessary (monthly location reports, capture rate reporting, annual sales plan, property level account reporting and ad-hoc requests). * Provide operational support during events, help drive sales initiatives set forth by the sales leadership team members and conduct or attend training as needed. * Works with all event vendors, including florist, rental company, security, etc. * Provides Event Recap and shares operation, sales, and production suggestions to the team. * Wear professional attire and always represent hotel to the best of your ability. * Maintain a positive, cooperative work environment between staff and management in accordance with company values. * Any other duties or activities set forth by immediate supervisor and any other leadership position. * Solicit and secure business through a proactive, focused sales approach using all available technology to identify comp set accounts, new customers in the market while continuing to saturate existing accounts. Must be able to fill schedule with continuous stream of customer contacts on property, on location or via the telephone and internet. Attend networking events, become member of civic organization and/or industry associations. Requirements * Previous sales experience in Hospitality Sales and/or Events. * Experience with Marriott's System CI/TY strongly preferred. * Experience with selling, planning, and executing events is required. * Proven track record of sales performance along with marketing/prospecting programs that drive event revenue. * Have deep desire to always produce quality results - taking pride in work, supporting your Hotel Vin team and having fun while you do it. * Proven ability in leadership, communication and negotiating skills. * Computer savvy - experience with Microsoft Office applications. Experience with Adobe, Social Tables, OpenTable, CI/TY, & LightSpeed is preferred. Ability to learn new systems and to abide by format defined by Coury Hospitality and Marriott International. * Excellent time management, self-management, and self-motivation. Must be organizationally savvy with a keen focus on detail. * Ability to maintain composure under pressure. * Possess determination and commitment to achieve financial expectations. * Flexible schedule to include evenings, weekends and holidays as dictated by business demands. * Demonstrate resilience and flexibility in the face of change. * An innate desire to exceed guest expectations and have an uncompromising approach to service and follow through. * A faster than average pace will be the norm for this position.