Now Hiring - SouthernCarlson - Inside Sales in Charlotte, NC

Full description of the position

WHO WE ARE SouthernCarlson is a national distributor of construction, fastening, industrial and construction supplies. Our foundation of service and commitment began in 1947. We have the broadest selection of high-quality products from leading suppliers in the industry along with tool repair services to keep businesses running. We provide expertise in both the products we offer and the solutions we propose. SouthernCarlson is The Contractors Choice for professional-grade tools, fasteners, jobsite supplies and expert service. WHAT YOULL BE DOING * Manage key customer accounts; working with sales associate and customer to ensure orders are placed accurately, assisting with customer service activities such as returns, invoicing, or billing. * Manage full order process cycle including freight component for customer orders. * Proactively communicate and develop strong business relations with Customers, Sales, Store Managers, Supply Chain Operations teams, Credit, etc. * Operational in all Southern Carlson Systems (Varnet, B2B Website) * Execute web onboarding of current customers in their regions to our B2B platform. * Make quick decisions and provide resolution on all order exceptions ranging from credit holds to inventory availability and shipping locations. * Manage backorders, returns, and claims. * Execute outbound calls for specific projects & promotions as needed. * Perform other related duties as assigned by collaboration of VP Customer Operations and local management. * Build and maintain a thorough working knowledge of all existing products and future products. YOU MAY BE A GOOD FIT IF YOU * Meet the Minimum Qualifications You have 2 years customer service and/or sales experience, ecommerce a plus. * Proficiency in Excel and Office products is preferred, and basic computer skills are required. * Minimum of High School Diploma, Associate or Bachelors degree preferred, but not required. * Experience with any ERP system or inventory management system. * Spanish-English bilingual verbal and written communication skills a plus. * Either have E-Commerce experience or quickly gain workable knowledge of E-Commerce. * Knowledge of various power tools and accessories a plus. * Ability to lift up to 30 pounds * Focus on the Details You have a meticulous eye for detail and never miss a deadline. * Relate to our Customers - You develop close relationships with your customers and treat them like family. * Solve Problems You are passionate about selling products to help customers overcome problems and provide them with a solution. * Meet the Physical Demands Youre able to lift at least 50 pounds of customer product on a regular basis and 100 pounds on an occasional basis. WHY YOULL LOVE IT HERE * Competitive base salary and commission plan * Our collaborative culture * Opportunities for career growth * Competitive benefits package, including: Health, Dental and Vision * Opportunity to enroll in our 401k program * Paid time off OUR PROMISE MEANS MORE * Respect - We build relationships on trust, collaboration and kindness while taking the time to learn, grow and celebrate wins together. * Integrity - We go above and beyond to help customers and employees and do what we can to help resolve issues. * Teamwork We support and encourage each other while working together to ensure each customer has a top-notch experience. * Family Environment We are a nationwide company with small business locations that provides a family-like environment.