Now Hiring - Deere & Company - Customer Support Representative II in Alice, TX

Full description of the position

Major Responsibilities May Include: * Act as a go to for information and training of new hire CSR's * Serve as the primary point of contact for customers, addressing inquiries and concerns promptly and professionally. * Educate customers about features and benefits of products to improve product related sales and customer satisfaction. * Generate expiring warranty inspections with outbound calling and solicitation. * Utilizing the Expert Alert system, generate service calls by calling customers with error codes and warnings on their John Deere equipment. * Cultivate strong relationships with customers, understanding their unique needs and preferences. * Route customer complaints to designated Region Operations Managers for investigation and resolution. * Collaborate with internal teams to ensure smooth execution of service and parts request. * Manage documentation for Mass Channel follow up contacts. * Meet / exceed monthly goals while increasing customer satisfaction * Answering phone calls/chats/customer support emails, branch questions or requests/taking on responses for our Region Operations Teams. * Collaborate with CSC Manager to review analytics, to track performance metrics and drive improvement. * Participate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training as assigned. * Maintain clean, professional, and safe work environment; creating an environment that welcomes others. * Adhere to Tellus Equipment culture related to respect for the individual, service to our customers and striving for excellence. * Perform other duties as assigned. Salary range: $14.00 - $18.00 per hour.