Now Hiring - Express Services, Inc. - B2B Customer Service Account Manager in Mesa, AZ

Full description of the position

Located in Mesa, AZ Salary: $45-55k

Job Description

: The Business to Business Customer Service Account Manager will play a crucial role in maintaining and enhancing relationships with our business clients within the live event industry. This position will involve proactive communication, problem-solving, and ensuring client satisfaction at every touchpoint. The ideal candidate will have a background in customer service or sales, with a passion for delivering exceptional service in a fast-paced environment. Schedule: Monday to Friday, 8:00 AM - 5:00 PM

Responsibilities

: 1. Client Relationship Management:

• Serve as the primary point of contact for assigned business clients.
• Build and maintain strong, long-lasting relationships with clients through regular communication and meetings.
• Understand client needs and objectives, and proactively address any issues or concerns that may arise. 2. Account Management:
• Develop a deep understanding of each client's business, industry, and specific requirements.
• Collaborate with internal teams to ensure client needs are met and projects are executed seamlessly.
• Identify opportunities for upselling or cross-selling additional services to existing clients. 3. Customer Support:
• Provide timely and effective resolution to client inquiries, concerns, and requests.
• Coordinate with internal departments to ensure prompt response and resolution to client issues.
• Track and report on client interactions and resolutions using our CRM system. 4. Sales Support:
• Assist the sales team in identifying potential leads and opportunities within existing client accounts.
• Collaborate with the sales team to develop proposals, contracts, and presentations for clients.
• Participate in client meetings and presentations as needed to support the sales process.

Qualifications

:

• Bachelor's degree Required(any field)
• Minimum of 2 years of stable experience in customer service or sales, preferably in a business-to-business (B2B) environment.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with clients and internal teams.
• Strong problem-solving abilities and a proactive approach to addressing client needs and concerns.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to thrive in a fast-paced, deadline-driven environment.
• A passion for the live event industry and a desire to provide exceptional service to clients. 2105OS Express Office: Mesa 849 North Dobson Road Suite 107 Mesa, AZ 85201