Now Hiring - Express Services, Inc. - B2B Customer Service Account Manager in Mesa, AZ

Full description of the position

Located in Mesa, AZ Salary: $45-55k Job Description: The Business to Business Customer Service Account Manager will play a crucial role in maintaining and enhancing relationships with our business clients within the live event industry. This position will involve proactive communication, problem-solving, and ensuring client satisfaction at every touchpoint. The ideal candidate will have a background in customer service or sales, with a passion for delivering exceptional service in a fast-paced environment. Schedule: Monday to Friday, 8:00 AM - 5:00 PM Responsibilities : 1. Client Relationship Management: * Serve as the primary point of contact for assigned business clients. * Build and maintain strong, long-lasting relationships with clients through regular communication and meetings. * Understand client needs and objectives, and proactively address any issues or concerns that may arise. 2. Account Management: * Develop a deep understanding of each client's business, industry, and specific requirements. * Collaborate with internal teams to ensure client needs are met and projects are executed seamlessly. * Identify opportunities for upselling or cross-selling additional services to existing clients. 3. Customer Support: * Provide timely and effective resolution to client inquiries, concerns, and requests. * Coordinate with internal departments to ensure prompt response and resolution to client issues. * Track and report on client interactions and resolutions using our CRM system. 4. Sales Support: * Assist the sales team in identifying potential leads and opportunities within existing client accounts. * Collaborate with the sales team to develop proposals, contracts, and presentations for clients. * Participate in client meetings and presentations as needed to support the sales process. Qualifications: * Bachelor's degree Required(any field) * Minimum of 2 years of stable experience in customer service or sales, preferably in a business-to-business (B2B) environment. * Excellent communication skills, both verbal and written, with the ability to communicate effectively with clients and internal teams. * Strong problem-solving abilities and a proactive approach to addressing client needs and concerns. * Proficiency in CRM software and Microsoft Office Suite. * Ability to thrive in a fast-paced, deadline-driven environment. * A passion for the live event industry and a desire to provide exceptional service to clients. 2105OS Express Office: Mesa 849 North Dobson Road Suite 107 Mesa, AZ 85201