Now Hiring - HC Forklift America Corp - Parts Sales Associate in Charlotte, NC

Full description of the position

Job Summary The Parts Sales Associate position interfaces directly with our dealer network to promptly respond to dealer inquiries and orders for Hangcha forklift parts. This position will be involved in efficient inventory controls, parts procurement, and expedited orders; accurate and timely data entry and record maintenance; and effective receiving, stocking, and disbursing related inventory to ensure availability of essential parts for our dealer network. Increases product knowledge in support of dealers and team. Supports Parts Manager as required driven by dealer requests. Increase parts department sales revenue by promoting and proposing additional parts related to dealer requests. Assist the Parts Department with promotional programs designed to increase revenue and efficiency. General Accountabilities * Assists the dealers in providing the correct part numbers as required. * Prioritize required tasks to make efficient use of work time. * Determine spare parts availability using inventory control system. * Contacts dealers to communicate on- time delivery of ordered component parts. * Source, order, and receive non-stocked items from vendors. * Expedite parts order as necessary based on inventory status and need of parts for immediate repairs. * Document and post inventory and purchase transactions in warehouse management system (WMS). * Maintain inventory through variance identification, warehouse stocking, inventory transfers, and recommending additions to regular stocked parts inventory. * Maintains organization and cleanliness in stockroom. * Ensures incoming materials are inspected against orders for correctness, quantity, type, and damages. * Prepares necessary paperwork to ensure proper billing. * Performs a variety of clerical or back-office duties as needed. * * The company reserves the right to add or change duties at any time. Skills * Customer Service * Clear and concise verbal and written communication * Troubleshooting * Active Listening * Data Entry * Patience and Restraint * Attention to Detail. * Time management * Soft Skills * Conflict Management * Professional demeanor Job Qualifications * High school degree or equivalent * 3 years minimum parts sales experience on mobile industrial equipment or automotive * Forklift technical experience (preferred but not required) * SAP experience (preferred but not required) * This position works full time in our office in Charlotte, NC. Candidate must be local or willing to self- relocate to the Charlotte, NC area. Please do not apply if you do not meet at least the minimum qualifications Why Join Us? HC Forklift America Corporation, a subsidiary of Hangcha Group is based in Charlotte, North Carolina. We offer a full line of innovative and reliable material handling equipment. Founded in 1956, Hangcha Group is now ranked 8th on the list of top global material handling equipment manufacturers. Our hard- working 4,100 employees, across the globe, are one main reason we can claim this rank. We invest in our employees and offer a positive work environment where employees can cultivate their careers and enjoy a diverse company culture. In addition, we offer some of the best benefits and compensation packages in the industry. When employees come on board, they are joining a growing company that is committed to seeing them succeed. They are joining HC Forklift America Corporation. Benefits and Compensation We offer competitive starting wages, with significant incentive compensation and annual earnings potential based upon your role. We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable. This allows our employees to keep more of their paycheck. For example, we offer benefits that cost employees nothing out of their paychecks. The employee-only premium is offered at zero cost to them. This includes medical, dental, vision, and a $25,000 life insurance policy. In addition, we offer term and whole life insurance, cancer, critical illness, accident, accidental death and dismemberment insurance, and coverage for the employee's family at an additional cost. We also offer optional health & wellness benefits.