Now Hiring - Gabriel&Co - Sales Account Manager in New York, NY

Full description of the position

OVERVIEW The Account Executive Manager will lead a team of Account Executives and manage the customer lifecycle, ensuring the development of new customer relationships while maintaining loyalty and growth within an assigned territory. This role is responsible for guiding the team in prospecting, acquiring new accounts, and ensuring excellent customer satisfaction to drive sales growth. The Manager will work closely with senior leadership to execute the sales plan and develop strategies that align with department goals. RESPONSIBILITIES Leadership Responsibilities * Oversee and manage a team of Account Executives, ensuring that team members meet or exceed sales targets and maintain high levels of customer satisfaction. * Provide mentorship, training, and performance feedback to Account Executives to ensure continuous growth and development. * Set clear goals for the team and monitor progress to ensure that objectives are met in line with the regional sales strategy. * Collaborate with the Regional Sales Manager to develop and implement customer strategies that align with corporate targets. * Analyze performance data and trends to adjust sales strategies, identify opportunities for improvements and address challenges. * Report on team progress, account performance, and any issues to senior management, offering solutions and recommendations. * Sales Strategy and Execution: * Guide the team in generating new business by prospecting, attending trade shows, networking, conducting Private Shows, and setting up appointments with potential customers. * Develop individual account strategies for the team members to enhance sales growth and maximize up-selling and cross-selling opportunities. * Ensure that all customer accounts are managed throughout their lifecycle, from prospecting to retention. * Monitor the effectiveness of sales and marketing programs, providing input on product offerings, pricing, and promotions. * Oversee the team's participation in private and industry shows, ensuring the smooth process from customer invitations to order entry and customer satisfaction. Team Collaboration and Customer Support * Act as the primary liaison between Account Executives and other departments, including Sales Representatives, ensuring smooth communication and order entry processes. * Ensure the team supports customers by handling and resolving requests and concerns, maintaining high levels of satisfaction. * Develop strategies to engage customers, track their needs, and distribute appropriate materials throughout the customer lifecycle. * Collaborate with the Sales Representatives and other stakeholders to optimize the customer experience, improve product saturation, and identify new business opportunities. * Ensure the team maintains effective communication with customers, ensuring they are informed of new products, assortment gaps, and trends. Performance Reporting and Analysis * Track sales performance, customer satisfaction, and overall team success against goals, adjusting strategies as needed. * Provide regular reports to management on team performance, client feedback, and market trends. * Monitor the team's adherence to company policies and the brand's image, ensuring all communications align with corporate standards. Special Duties * Take on additional leadership responsibilities, including overseeing cross-functional projects and contributing to the development of the sales and account management strategies. * Participate in the recruitment and onboarding of new Account Executives, ensuring a smooth transition and integration into the team. Qualifications * Bachelor's Degree in Sales, Marketing, Business Management, or a related field is highly preferred. * 5+ years of experience in sales, account management, and leadership roles within a sales environment. * Proven track record of managing a team and driving sales growth in a competitive market. * Prior experience in cold calling, prospecting, and/or telemarketing is preferred. * Experience in writing detailed reports and analyzing sales performance. * Previous experience in the jewelry or luxury goods industries is highly preferred. * Strong leadership abilities with the capability to motivate and manage a diverse team. * Experience with sales forecasting, strategic planning, and performance monitoring. Ideal Skills * Excellent oral and written communication skills, with the ability to interact with customers and report on team progress. * Strong telephone and customer relationship management skills. * Demonstrated ability to thrive in a fast-paced, high-visibility environment, managing multiple priorities effectively. * Strong quantitative and analytical problem-solving skills, with the ability to make data-driven decisions. * Proficient in Microsoft Office and sales management software. Travel Must be willing to travel up to 20%. Benefits * Paid Time Off: Vacation, Office Holiday Closures, Sick Leave * Wellness Benefits: Medical, Dental, and Vision Insurance * Insurances: Short-Term Disability (STD), Long-Term Disability (LTD), Life, and Accidental Death & Dismemberment (AD&D) insurances * Recruiting Referral Program * Retention Bonus Program * 401K Match * Products Discount Perks * Company Products Discount * Chill Fridays Gathering: Once a month * Breakfast Fridays: Three times a month Why Work with Us * Exciting Opportunity: Contribute to the success of a dynamic organization. * Collaborative Environment: Inclusive work environment that values diversity and innovation. * Professional Growth: Opportunities for professional development and career advancement. *About Gabriel & Co. A globally renowned luxury fine jewelry and bridal design house, headquartered in the heart of Midtown Manhattan, New York City, boasts a growing global presence, with over 700 associates and offices spanning the United States, China, India, Thailand, Lebanon, and Turkey. Established in 1989 as a family- owned and operated business, the company has evolved into an award-winning brand and industry leader. Merging bold, forward-thinking concepts with cutting-edge technology and a profound understanding of the jewelry sector's history, the company is unwaveringly dedicated to enhancing both customer and retailer experiences. Its extensive reach extends nationwide through partnerships with esteemed retailers and a robust e-commerce platform. Notably, the company has earned the distinction of being named the #1 Preferred Jewelry Brand for six consecutive years by the esteemed jewelry publication, InStore Magazine. The company's narrative is one characterized by passion and unwavering integrity. Each piece crafted by the brand serves as a testament to its commitment to creating distinctive and meaningful adornments that elevate and celebrate the inherent beauty in every occasion and achievement. [please apply online] [please apply online] Job Type: Full-time Pay: $85,000.00 - $95,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Weekends as needed Work Location: In person