Now Hiring - Residence Inn by Marriott - Sales and Catering Coordinator in Charlotte, NC

Full description of the position

Double Tree by Hilton Charlotte Airport is seeking a Sales Coordinator. Great opportunity for those who are driven to learn more about hotel sales. PAH Management is a fast-growing unique company hospitality industry. We take pride in creating memorable experiences for our associates, guests, ownership and our communities. We care for people, so they can be their best! Care is in the heart of what we do. To learn more visit us at [please apply online] Job Description At PAH Management, the Sales Coordinator is responsible for all administration duties to include but not limited to coordinating group room blocks in the Delphi / PMS system, taking over the group bookings for the sales teams once the group goes definite, collect all methods of payments, enter pick up into the Delphi system, and anything the sales teams requires . Responsibilities will include but not be limited to: * Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects. * Develop and continually enhance relationships with key corporate, business and travel industry accounts to maintain and increase our market share. * Maintain accurate, legible records and files to provide group history, ensure future and current quality service and enhance prospects. * Create event proposals and contracts using Delphi FDC. Work closely with client to obtain/update all even details and ensure a successful event. * Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested. * Create event proposals and contracts, using Delphi FDC. Work closely with client to obtain/update all event details, to ensure a successful event * Obtain (and enter) group blocks into the hotel property management system; enter rooming lists prior to reservation cut-off date, and coordinate with Guest Service Manager to make sure any special billing arrangements are entered into the PMS system correctly. * Greet clients prior to their event to make sure that they have everything they need for a successful event. * Follow-up with client after their event to obtain service feedback. Ask for repeat business or referral business. Send "thank you" email/note following each event * Coordinate participation in seasonal wedding vendor shows and attend industry-related meetings. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Assist in copying/faxing/mailing * Prepare BEO's for kitchen staff and host weekly BEO meeting for department heads. Work closely/communicate with kitchen & banquet staff to ensure successful events * Prepare group turnovers for operational department heads. Effectively communicate group needs with guest service staff and housekeeping staff Basic Qualifications: * One to two full years of employment in a related position with this company or other organizations. Preferred Qualification: * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with PAH Management's Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with PAH Management's Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. Physical requirements: * Long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. * Must have valid driver's license for the applicable state able to drive. Job Types: Full-time, Internship Pay: $19.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Holidays * Monday to Friday * Weekends as needed License/Certification: * Driver's License (Preferred) Work Location: In person