Now Hiring - Home Instead, Inc. - Health Care Consultant in Salem, OR

Full description of the position

ABS Home Care, Inc., dba, Home Instead, Salem, Oregon Health Care Consultant Position Our Mission: To enhance the lives of aging adults and their families Home Instead is an agency that provides in-home care to seniors in Marion and Polk counties. We are seeking a qualified individual to join our Client Care Team as a Full-Time Client Care Coordinator. This position includes a significant amount of time in the field meeting with clients and assessing their care needs. Overview : The Health Care Consultant is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. Primary Responsibilities: * Communicate clearly and concisely the purpose of in-home care, and be able to easily convey the services and scope of this agency * Conduct Care Consultations, assess a person's needs, and sign up with services * Develop and maintain positive relationships with all clients through monitoring visits, phone calls and cards * Conduct client monitoring visits in person or by phone on regular pre-determined intervals, according to the Oregon Administrative Rules (OARs), or more frequently based on their level or type of care, as deemed necessary * Keep clients' families and/or representatives updated by phone, email, or mail * Address client and family concerns * Demonstrate open and effective communication with owners, colleagues, and caregivers * Perform on-call duties after normal business hours, when needed * Assist as a backup for weekend care consultations in urgent cases. * Other duties as assigned What We Offer: * Health and Dental Benefits * Roth IRA through OregonSaves * Paid Sick Time * Paid Vacation * Bonus Plan * Major Holidays off * Great Team Environment Skills & Abilities: * Must demonstrate excellent oral and written communication skills and the ability to listen effectively. * Must have the ability to work independently, maintain confidentiality of information and meet deadlines. * Must have the ability to present a professional appearance and demeanor. * Must be patient and congenial on the telephone. * Must have the availability to work evenings or weekends as required. * Must have prior sales experience. To Apply: Interested applicants please click on the "Apply Now" button (above) and complete the Application. Please include (attach) a one-page Resume and Cover Letter. Home Instead #[please apply online] 25th Street SE Salem, OR 97302 Office hours are Mon-Fri, 8a-5p.