Now Hiring - Kriya Hotels - Hospitality Sales Coordinator in Irving, TX

Full description of the position

Kriya Hotels is seeking an energetic and experienced candidate to join our dynamic team, in the role of Sales Coordinator based at Home2 Suites Irving/DFW North, reporting to the Director of Sales. This hotel offers exemplary customer service and maintains a 4.5 Trip Advisor score and is ranked #4 out of 87 hotels in Grand Prairie. In this role, the ideal candidate will focus on the following: Support Director of Sales with managing accounts, bookings, and client relationships. Assist with lead management, administrative duties, follow-up with potential clients, and event support. Responsibilities include: u Manage Inquiries : Respond to phone calls, emails, and other inquiries from clients within 4 hours of when received, share hotel information: facilities, services, and rates. Have general property awareness with the ability to interface with clients and conduct site inspections. u Booking & Reservation Management: Assist with processing bookings, including corporate events, meetings and group reservations. Ensure accurate and timely processing of all bookings. u Prepare Reports : Generate and maintain reports on sales activities, bookings, and client information. Provide analysis and feedback to the sales team or management to help improve strategies and performance. u Client Relations : Develop and maintain strong relationships with clients, ensuring satisfaction throughout the booking process. Address customer concerns and ensure the timely resolution of issues. u Event Coordination : Assist with coordinating details for events and meetings hosted at the hotel. Ensure all event logistics are aligned with client needs and expectations. u Administrative Tasks : Perform administrative duties with accuracy, such as managing contracts, preparing invoices, updating CRM systems, and maintaining up-to-date client records. u Communication : Effectively communicate with all departments within the hotel to ensure that details are clearly outlined. To include, before the event, during the event, and billing follow-up. u Creative leave behind management : Prepare & maintain the creative items for sales calls & site inspections. Kriya Hotels is an industry leader in hotel management, recognized for our award- winning hotels and commitment to guest satisfaction. We proudly offer robust compensation and benefits packages along with training and a career path for our associates which recognizes their success and encourages them to grow within our exciting portfolio of hotels. Kriya Hotels started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably well. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Kriya. We value you and what you do. Our goal is to hire the best people and prove that we are the only place you will ever want to work. We invite you to join us on that journey and explore the opportunities with us. If you are interested in a career in hospitality sales, this would be an excellent role for you. You will have the opportunity to be mentored and exposed to the sales process with the goal of moving into a sales manager role in the future. Our sales team culture is summarized as follows: 1. Trusted and remembered by Clients 2. Valued by Owners 3. Data Driven 4. Results Oriented 5. Team Players 6. Professional 7. Proactive 8. Accountable 9. Creative. Job Type: Full-time Benefits: * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Schedule: * Monday to Friday * Weekends as needed Experience: * Hotel sales or front desk: 1 year (Required) Ability to Commute: * Irving, TX 75063 (Required) Work Location: In person