Now Hiring - Swisher Insurance - Client Care Specialist in Louisville, KY

Full description of the position

We are a small broker, looking to grow our team! We are currently seeking an enthusiastic individual to fill the role of our Client Care Specialist. This individual will have a positive, client-first attitude, while providing exceptional customer service. Tasks/ Responsibilities: * Answer incoming calls and emails, as well as place outgoing communications. * Adequately relay information between clients, coworkers, and carriers with the ability to respond in a timely manner. * Understand insurance trends and rules to accurately resolve billing issues, update insurance policies, and make policy recommendations. * Record all customer communications as well as provide follow up to confirm all outstanding tasks are resolved. * Willingness/Drive to expand your insurance knowledge and work hard daily. Qualifications: * Previous customer service experience * Excellent interpersonal and communication skills * Positive attitude * Willing to obtain Property and Casualty Insurance license No experience in insurance required. Hiring Manager: Meg Boston Job Type: Full-time Schedule: * Monday to Friday Ability to Commute: * Louisville, KY 40223 (Required) Ability to Relocate: * Louisville, KY 40223: Relocate before starting work (Required) Work Location: In person