Now Hiring - Wellness Docs - Call Center Customer Service Representative in Cincinnati, OH

Full description of the position

Company Overview Wellness Docs is dedicated to revolutionizing healthcare through a holistic approach that emphasizes wellness, fitness, and preventive care. Our mission is to create an environment where health and well-being are prioritized, inspiring individuals and businesses alike to embrace a healthier lifestyle. Summary We are seeking a Call Center Representative to join our team at Wellness Docs. In this role, you will be the first point of contact for our patients, providing exceptional customer service and support while promoting our wellness initiatives. Your contributions will play a vital role in helping us achieve our mission of transforming healthcare. Responsibilities * Manage inbound and outbound calls with professionalism and courtesy. * Provide accurate information about our services and wellness programs to clients. * Assist clients with scheduling appointments and addressing inquiries. * Document customer interactions in our database accurately and efficiently. * Collaborate with team members to enhance customer experience and satisfaction. * Analyze client feedback to identify areas for improvement in service delivery. Requirements * Proven experience in customer service or call center environment preferred. * Strong communication skills, both verbal and written. * Ability to handle multiple tasks efficiently in a fast-paced environment. * Basic data entry skills with attention to detail. * Sales experience is a plus but not required. If you are passionate about health and wellness and have the skills to provide outstanding customer support, we invite you to apply today and become part of our transformative journey at Wellness Docs! Job Type: Full-time Pay: From $16.89 per hour Expected hours: 37 - 42 per week Benefits: * 401(k) * 401(k) matching * Health insurance * On-the-job training * Paid time off * Vision insurance Shift: * Day shift * Morning shift Experience: * Call center: 1 year (Required) Ability to Commute: * Cincinnati, OH 45249 (Required) Work Location: In person