Now Hiring - SEBPO - Senior Account Manager in Marlton, NJ

Full description of the position

We're looking for a senior account manager who has grown complex client portfolios, not just managed them. At SEBPO, you'll take ownership of key accounts, lead upsell and expansion efforts, and build executive-level relationships that drive long-term value. * Experience in BPO, managed services, or outsourcing * Proven ability to grow revenue and expand service adoption * Comfortable engaging with VP/C-level stakeholders * Serve as the primary executive-level point of contact for strategic accounts. * Build strong relationships with decision-makers and key stakeholders across client organizations, including C-level executives. * Develop and maintain tailored account plans focused on long-term partnership growth. * Conduct regular in-person client meetings to reinforce value, assess needs, and cultivate new opportunities. * Operational & Strategic Oversight * Align client expectations with SEBPO's operational capabilities and ensure consistent delivery excellence. * Act as an escalation point for complex challenges, coordinating internally to ensure resolution and risk mitigation. * Monitor client performance metrics and proactively address any delivery gaps or process inefficiencies. * Provide strategic insights to internal stakeholders to support forecasting and resourcing. * Client Retention & Performance Management If you're a strategic thinker who knows how to drive growth and build account stickiness -- let's talk. Job Type: Full-time Pay: $100,000.00 - $120,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday Supplemental Pay: * Commission pay Education: * Bachelor's (Required) Experience: * Account management: 5 years (Required) * BPO: 1 year (Required) Ability to Commute: * Marlton, NJ 08053 (Required) Willingness to travel: * 25% (Required) Work Location: In person