Now Hiring - Second Life Mac - Customer Success Representative in Skokie, IL

Full description of the position

We're looking for a positive, driven professional who thrives on creating top notch customer service for all of our Clients to join our team at Second Life Mac! At SLM, our Core Purpose is to Maximize Human Potential. We believe in the health and well-being of our Team Members which includes having an industry- best Total Rewards program. That program includes a flexible vacation policy, exemplary health benefits (BCBS), a 401k plan with a dedicated financial advisor, a financial education program, and top pay for our Team Members. As a part of our hiring process, we ask that you please complete this 8-10 minute culture survey to be considered for this role at SLM: [please apply online] Who is Second Life Mac: SLM is the industry leader in Apple device buybacks for schools and businesses. We are the thought leaders when it comes to educating our clients on maximizing the value of their used Apple devices and ensuring that students/employees always have the technology they need to do great work. We purchase used devices, bring them to our facility to be cleaned and refurbished, then give them a second life by selling them to consumers at a great price. We're a company that puts significant focus on helping our team members maximize their human potential. In fact, we're so dedicated to this purpose that we embed it into our long term business plan and vision. The right candidates: We are looking for people who fit our core values (Do Whatever It Takes, Positive Energy, and Take Action). SLM hires and promotes using these values and they are in the core of every Team Member we have, people either have them or they don't. SLM is an incredibly entrepreneurial company and people with that mindset fit in extremely well with our team. We are looking for people who want to be a part of something bigger, something special, something life-changing. Client Service Representative Description of duties: The Client Service Representative is responsible for managing all interactions with Clients throughout their buyback experience, from the handoff of a purchase order from our Procurement department through the delivery of results to the client. This includes managing requests from the Client, as well as proactive touch-points. This position is successful when Clients are kept informed across their buyback experience, issues are resolved quickly, and the Client gives us a favorable survey at the conclusion of their buyback event. The specific responsibilities are to: * Manage the buyback lifecycle of assigned purchase orders from the point that Procurement establishes a purchase order through the point where Finance pays the Client with all interaction points completed successfully and on-time once a Sales Order has been assigned. * Promptly and proactively communicate issues to the Client for resolution throughout shipment, delivery, and the overall buyback process. * Respond to all Client inquiries promptly and appropriately, escalating requests to internal team members for resolution within 1 business day. * Communication with Clients, including updated timelines, throughout the Client experience. * Obtain a favorable survey at the conclusion of each Cl ient buyback event. Qualifications/Requirements: * Familiarity with Excel, preferred. * One or more years of experience with a major CRM system, experience with Salesforce Service Cloud is a plus. * One or more years of experience with a major ERP system, experience with NetSuite/Oracle is a plus. * Three or more years of Customer Service or Success experience. Job Type: Full-time Pay: $45,000.00 - $55,000.00 per year Benefits: * 401(k) * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Professional development assistance * Referral program * Retirement plan * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday * No nights * No weekends People with a criminal record are encouraged to apply Experience: * Client Success: 2 years (Preferred) Ability to Commute: * Skokie, IL 60077 (Required) Work Location: In person