Now Hiring - Tech Defenders - Account Manager in Grand Rapids, MI

Full description of the position

WHO we are is a fast-growing, environmentally-conscious technology company made up of innovators and limit pushers. WHAT we do is recover, revive, and reuse technology. Our expertise in repair and refurbishing allows us to breathe new life into used technology and distribute it into the secondary market. HOW we do it is by living out our three core values: Find A Way, Elevate Others, and See What You 're Capable Of. Tech Defenders is looking for an Enterprise Account Manager. The Enterprise Account Manager is responsible for developing, managing, and growing sales and business within a specified territory or account segment. They will establish relationships with enterprise businesses and partner organizations (OEMs/Resellers/VARs). An Account Manager will implement sales strategies and business development skills to locate, qualify, and close new business, as well as deepen relationships with clients to grow year-over-year opportunities. This role requires excellent communication, organization, and critical thinking skills to work independently and collaboratively across departments, ensuring smooth operations and a successful client experience. You will maintain system records, forecasting tools, and client records to ensure accurate internal and external reporting. The Enterprise Account Manager will: * Embrace and live our core values. Beyond skills, education, or experience, we prioritize team members who align with our driven, team-focused, and collaborative culture. We're an EOS company and pride ourselves on having the right people in the right seats. * Establish and maintain strong relationships with partner organizations to support direct and indirect opportunities with enterprise clients. * Follow up on open leads, opportunities, and proposals to close new procurement sales. * Research prospective enterprise clients within a listed territory, including inventory details and contact information, and develop engagement strategies to win new business. * Attend industry conferences and business events to market the company, build client and partner relationships, and stay ahead of industry trends. * Collaborate with cross-functional teams to ensure efficient and profitable operations and an outstanding client experience. * Monitor client orders post-sale to ensure client satisfaction, proactively address concerns, and work with internal teams (especially Operations) to resolve issues. * Implement high-activity sales strategies, including outreach via email, phone, in-person meetings, and CRM-driven sequences, to increase pipeline opportunities and wins. * Meet with clients and prospects to build relationships, inspect equipment, and close deals. * Work closely with marketing to support brand awareness, increase inbound requests, and enhance company exposure. * Maintain accurate and up-to-date system records, forecasting tools, and CRM entries. * Stay current with industry developments, regulations, and best practices to maintain a competitive advantage. * Assist in forecasting device procurement. * Manage the sales pipeline to ensure targets are met. * Reach and exceed annual and quarterly unit sales quotas. * Travel regularly to meet with clients and attend events (10-30%). Supervisory Responsibilities: * None. Education & Experience: * Associate's Degree in Business or equivalent required. * Enterprise Channel experience a plus * 3+ years of experience working in business-to-business (B2B) sales, preferably in the technology, IT asset management, or electronics sectors. * 2+ years of Customer Relationship Management (CRM) experience. * Experience working with OEMs, VARs, or in tech-related enterprise sales highly preferred. Other Knowledge, Skills, & Abilities: * Technical proficiency with Microsoft Office/Google Workspace, CRM platforms, and internet research. * Strong verbal and written communication skills. * Proven negotiation and customer service skills. * Excellent organizational skills and attention to detail. * Strong skills in analyzing market trends and data to identify new opportunities. Environmental Conditions: * Standard office environment with no exposure to extreme conditions. * 10% - 30% travel required. Tech Defenders is proud to reward its valued team members with: * 401(k) retirement savings plan with company match. * Choice of health plans, dental, vision, short-term disability, and life insurance. * Discounted tech devices for you, friends, and family. * Casual dress code with free TD swag and branded gear. * Paid holidays, paid volunteer time, and paid time off. * Tuition assistance eligibility after one year of service. * Interactive events, company parties, awards, and community service projects. * Opportunities for autonomy while benefiting from team collaboration and support. * Growth and professional development support to advance your career. If this sounds like the perfect culture for you, dust off your resume and apply today. We 'd love to chat with you. Equal Opportunity Employer. Job Type: Full-time Pay: From $65,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Professional development assistance * Referral program * Retirement plan * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift Supplemental Pay: * Commission pay Experience: * B2B sales: 2 years (Preferred) Ability to Commute: * Grand Rapids, MI 49505 (Preferred) Work Location: In person