Now Hiring - Synapse ITS - Field Applications Engineer in Plano, TX

Full description of the position

Description: * Consults with existing and potential clients to assess and understand equipment needs and systems requirements. * Provides expertise and support to sales teams to communicate products, services, and client needs. * Ensures that customer needs are met, which may include product modifications. * Proposes improved materials or products to customers and explains benefits of changes. * Provides support to customers and resolves problems with installed equipment. * Assists with research and development of new products. * Providing customers with step-by-step guidance to resolve technical problems. * Documenting error reports and monitoring performance metrics. * Performs other duties as assigned. * Provide technical training to distributors, agencies, and contractors. * Help develop training materials, such as PowerPoints, Instructions, Guides, and Video instructions content. Requirements: MINIMUM EXPERIENCE: * Bachelor's degree in Electrical, Mechanical Engineering, Computer Science, or equivalent work experience * 5 years of sales, or related product experience PREFERRED EXPERIENCE: An ideal candidate would have prior traffic industry with exposure to: * Traffic cabinet (NEMA TS2, 33X, and ATC) * Traffic controllers * Vehicle Detection systems * Field Wiring * Lighting REQUIRED SKILLS: * Strong interpersonal, analytical, organizational and follow-up skills. * Solid problem-solving skills. Highly technical, quickly grasping how things work. * Presents technical concepts, ideas, and information in terms that both engineers and non-engineers can understand. * Excellent sales and customer service skills with a proven ability to explain technical products to non-technical audiences. * Ability to apply engineering, technology, or other related principles to product sales. * Excellent attention to detail. * Proficient with Microsoft Office Suite or related software.