Now Hiring - Dixie Pulp & Paper - Account Representative in Tuscaloosa, AL

Full description of the position

Account Representative - Tuscaloosa, AL DESCRIPTION Dixie Pulp & Paper, Inc. is in need of an Account Representative for our Tuscaloosa, AL Home Office location. Position reports to the Customer Service Manager. RESPONSIBILITIES TO INCLUDE, BUT NOT LIMITED TO: - Communicate and coordinate with customers, suppliers, vendors, salespeople, and other departments within the company with the goal of answering questions, solving problems, and meeting their needs - Highly developed sense of integrity and commitment to customer satisfaction - Handle and resolve all verbal and written correspondence timely, professionally and with a respectful, caring and responsive attitude - this includes emails, memos, letters, spreadsheets, BOLs, etc. - Understand and carry out oral and written instructions - Prepare various customer reports, memos, & letters as needed - Inspect and Analyze documents and correspondence for accuracy and follow up as needed - Keep records of customer interactions and transactions - Record details of inquiries, comments, complaints and actions taken - Maintain customer/supplier databases - Demonstrates independence, solid judgment, flexibility and problem solving in everyday duties - Shows determination and perseverance to complete responsibilities to ensure deadlines and resolutions - Completes work in an accurate and thorough manner - Utilize computer and various software packages (Cietrade, Excel, Word, Microsoft Outlook) to complete daily responsibilities - Possess a strong work ethic and team player mentality EXPERIENCE - 3 to 5 years office work experience in a service or logistics related industry preferred - Strong decision making and analytical abilities - Strong detail orientation and communication/listening skills - Strong organizational skills to manage workflow and time - Has a pleasant, patient, friendly and can-do attitude - Paper background is a plus COMPENSATION - Competitive base salary commensurate on experience Work schedule - 8 HR days - 30 min. flex schedule - Mon-Fri 7:30am-5:00pm (example: if you come in at 7:30 AM, you can leave at 4:30 PM - must arrive between 7:30 AM - 8:00 AM and leave no earlier than 4:30 PM) Dixie Pulp & Paper is an EOE, all encouraged to apply. Job Type: Full-time Pay: From $40,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Compensation Package: * Profit sharing Schedule: * Monday to Friday Application Question(s): * What are your career goals? So, where do you see yourself in 5 years? * This is not a sales position or like a call center - each representative helps service specific accounts that our Sales team finds/manages. Do you have any similar experience? Work Location: In person