Now Hiring - Intelligent Observation - Account Manager, Healthcare in Indianapolis, IN

Full description of the position

JOB TITLE : Account Manager, Healthcare REPORTS TO : VP of Operations JOB PURPOSE : Responsible for overseeing and servicing a portfolio of assigned customers comprised of healthcare systems and hospitals. COMPANY BACKGROUND : Intelligent Observation provides an electronic hand hygiene monitoring solution for hospitals and other healthcare providers. The IntelObserve solution is designed to increase hand hygiene compliance in a healthcare setting with a goal of reducing healthcare acquired infections (HAI's) and increasing patient safety. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the lead point of contact for all customer account management matters for a defined base
• Build and maintain strong, long-lasting client relationships through daily/weekly proactive communication
• Interact with hospital leadership including clinical, quality, safety and infection prevention teams as well as executive leadership
• Conduct initial and ongoing staff training for the IntelObserve solution
• Ensure the successful delivery and ongoing maintenance of the IntelObserve solution
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Assist with challenging client requests or issue escalations as needed
• Resolving customer inquiries and complaints
• Coordinate with internal Intelligent Observation team members to ensure complete customer satisfaction and being the "voice of our customers" within the organization QUALIFICATIONS
• Experience working in the Healthcare sector desired
• Bachelor's degree required
• Strong oral and written communications skills
• Computer literacy including working knowledge of Microsoft office applications (particular depth in Word, Excel, Power Point)
• Strong organizational, time management and interpersonal skills
• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
• Flexibility to travel - combination of remote work, driving to customers and flying to customers Job Type: Full-time Pay: From $60,000.00 per year

Benefits

:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Schedule:
• Monday to Friday Work Location: On the road