Now Hiring - Intelligent Observation - Account Manager, Healthcare in Indianapolis, IN

Full description of the position

JOB TITLE : Account Manager, Healthcare REPORTS TO : VP of Operations JOB PURPOSE : Responsible for overseeing and servicing a portfolio of assigned customers comprised of healthcare systems and hospitals. COMPANY BACKGROUND : Intelligent Observation provides an electronic hand hygiene monitoring solution for hospitals and other healthcare providers. The IntelObserve solution is designed to increase hand hygiene compliance in a healthcare setting with a goal of reducing healthcare acquired infections (HAI's) and increasing patient safety. ESSENTIAL DUTIES AND RESPONSIBILITIES * Serve as the lead point of contact for all customer account management matters for a defined base * Build and maintain strong, long-lasting client relationships through daily/weekly proactive communication * Interact with hospital leadership including clinical, quality, safety and infection prevention teams as well as executive leadership * Conduct initial and ongoing staff training for the IntelObserve solution * Ensure the successful delivery and ongoing maintenance of the IntelObserve solution * Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders * Assist with challenging client requests or issue escalations as needed * Resolving customer inquiries and complaints * Coordinate with internal Intelligent Observation team members to ensure complete customer satisfaction and being the "voice of our customers" within the organization QUALIFICATIONS * Experience working in the Healthcare sector desired * Bachelor's degree required * Strong oral and written communications skills * Computer literacy including working knowledge of Microsoft office applications (particular depth in Word, Excel, Power Point) * Strong organizational, time management and interpersonal skills * Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail * Flexibility to travel - combination of remote work, driving to customers and flying to customers Job Type: Full-time Pay: From $60,000.00 per year Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Work Location: On the road