Now Hiring - Wisconsin Vision Associates, Inc. - Customer Service Representative in Burlington, WI

Full description of the position

QUALIFICATIONS/ABILITIES: * High School Diploma or the equivalent in relevant work experience is required. * Directly related customer service experience is preferred. * Product and market knowledge as well as data base experience is a plus. * Exhibit a true team player attitude; personable, professional, with a high level of integrity. * Give attention to detail that impacts profitability with a focus on quality. * Effectively manage several tasks at once. Must be flexible and work well under pressure and easily adapt to change. * Utilize strong written and verbal communications, along with a positive attitude and a strong work ethic. * Resolve conflict in a professional manner by employing problem solving skills. * Maintain high levels of personal accountability; and take responsibility for your own actions. * Display confidence and strive for high levels of accomplishment. * Listen, analyze, think quickly and logically ensure expedient response to customer inquiries. * Develop accurate documentation and Phone Skills. RESPONSIBILITIES*- HOW THIS POSITION SUPPORTS THE VISION* include the following, but are not limited to: * Retain current and attract potential customers by answering product and service questions via phone, email, mail, live chats, or social media; suggesting information about products and services. * Receive and process phone, web or fax orders from customers utilizing the organization's internal CRM/mainframe systems and customer purchase orders. * Process invoices and cancellations of orders as requested by the customer. * Provide information on customer back orders as needed. * Maintain customer records by updating account information. * Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Advise on company information. * Take payment information and other pertinent information such as addresses and phone numbers. * Answer questions regarding warranties or terms of sale. * Learn product promotions and educate customers as necessary. * Act as a company gatekeeper. * Verify order accuracy through a manual/visual checking process. * Utilize a computer to process orders. * Engage in various activities within the customer service team as directed by the team leader(s). * Responsible for contributing to the development and execution of the annual marketing business plan which will include customer service area goals and team metrics. * Assist in any task requested by either the direct team leader or any person in management. * Aid in the efforts of maintaining a lean work environment. * Work as a team with all functional work areas. * Provide back-up support to other group members in the performance of job duties as required. * Adhere to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area. INDICATORS OF PERFORMANCE * Timely and Error Free communications and order entry. * Harmony within the WVA system. * Adherence to points of service when taking phone orders. * Provide friendly, expedient, and accurate service. * System generated reports indicating average or above performance order numbers. * Positive perception from co-workers, team leaders, customers, vendors, and/or suppliers. This Company Describes Its Culture as: * Detail-oriented -- quality and precision-focused * Outcome-oriented -- results-focused with strong performance culture * People-oriented -- supportive and fairness-focused * Team-oriented -- cooperative and collaborative Communication method(s) used: * Email * Phone * Chat Work Remotely * Temporarily due to COVID-19 Job Type: Full-time Pay: Up to $23.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Parental leave * Vision insurance Shift: * 8 hour shift Work Location: In person