Now Hiring - altafiber - Professional Services Outbound Sales Specialist in Cincinnati, OH

Full description of the position

Job Purpose The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by Cincinnati Bell, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals. Essential Functions * Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell, (70%) * Initiate and obtain sales through lead lists while meeting productivity metrics * Assess customer's entertainment and communication needs, offering solutions or bundles from Cincinnati Bell * Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems * Negotiate products and services offered by Cincinnati Bell utilizing promotional offers generated by marketing * Place orders for new service and/or changes to existing service through multiple internal ordering systems (10%) * Maintain, track, change, and input leads through SalesForce.com (10%) * Take direction from upper management and complete administrative duties (5%) * Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of Cincinnati Bell's referral program (5%) Education * Four years of High School or equivalent Experience * 0 to 2 years of experience * Prior experience in sales or marketing highly preferred * Prior experience in telecommunications preferred * Prior experience in a call center preferred * Strong organizational and time management skills preferred Special Knowledge, Skills, and Abilities * Excellent oral, written, and interpersonal communication skills necessary * Knowledge of Microsoft programs and applications * Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals * Proficient problem solving and analytical skills * Demonstrated success working in a sales environment Supervisory Responsibilities No Supervisory Responsibility Additional Details : We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out [please apply online] email addresses