Now Hiring - BMES - Customer Service Representative - Sales Admin in Louisville, KY

Full description of the position

Job

Overview

Bio-Medical Equipment Service Co. is seeking a dedicated and enthusiastic Customer Service Representative (CSR). In this full-time role, you will work directly with our account managers, assisting customers with day-to-day support, providing exceptional customer service to ensure a positive customer experience. You will engage with customers via phone and email, addressing inquiries, and resolving issues. This position is ideal for individuals who thrive in a fast-paced environment and have a passion for helping others and fulfilling our company mission to keep equipment healthy for patient care. BMES offers you competitive compensation with excellent benefits in a culture that lives out its' core values!

Duties

:

• Assist Sales Team with preparing quotes, updating order status.
• Respond to customer inquiries via phone and email
• Provide customer-centric support and on-hold resolution for key customers
• Troubleshoot issues and escalate when necessary
• Collaborate with account managers and marketing team to achieve customer satisfaction
• Collaborate cross-functionally with internal teams to assist with company goals, objectives, and issue resolution
• Collect customer feedback to improve customer experience
• Update customer and order information in ERP system
• Maintain clean, safe work area

Benefits

:

• Quarterly performance bonus
• 401(k) with matching
• Profit-Sharing
• 100% employer-paid medical insurance (Employee+Dependents, no waiting period)
• 100% employer-paid life and AD&D insurance (Employee only, no waiting period)
• Dental and Vision Insurance (Employee+Family, no waiting period)
• Paid time off, Floating Holiday and Paid Holidays
• Climate controlled production environment

Requirements

:

• High school diploma or G.E.D. equivalent required
• Ability to multi-task, prioritize responsibilities, and maintain organized records
• Ability to meet deadlines and manage time effectively in a fast-paced environment
• Ability to independently perform duties and make decisions
• Ability to define problems, establish facts, and draw valid conclusions
• Ability to operate a Windows PC with cloud-based software
• Ability to effectively communicate with customers and team members, verbal and written required
• Ability to lift up to 40 lbs
• Willingness to build trust with fellow team members, produce results, and accept ownership of your responsibilities, performance, and actions
• Willingness to perform other duties and responsibilities as assigned If you are looking for an exciting and rewarding opportunity in the healthcare industry, we encourage you to apply. Job Type: Full-time Pay: $18.50 - $21.50 per hour Expected hours: 40 per week

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation

Package:

• Holiday pay
• Performance bonus
• Profit sharing Schedule:
• 8 hour shift
• Day shift
• Monday to Friday Work Location: In person