Now Hiring - Sonic Automotive, Inc. - Inside Sales Consultant in Charlotte, NC

Full description of the position

Company Description Sonic Automotive operates franchised dealerships coast-to-coast. We also represent over 20 different automotive brands with the majority of our dealerships being luxury and import brands. We are an industry-leading automotive retailer committed to providing our guests and teammates with an experience unmatched by our competitors. Our team are happy to work here because: * We have beautiful state of the art facilities * We provide award winning training (Training Magazine Top 125, and two silver Brandon Hall Awards) * We are committed to developing and promoting within the company * We are technology based - most jobs use iPads or iPhones that we provide * Our Benefits are extremely competitive with Medical, dental, vision, HSA, 401k with a 4% employer match and PTO * We encourage peer to peer teamwork and recognition * We're proud of what we're doing here. Come and join us! Job Description * Purpose:* The VIP & Concierge Services inside sales consultant will primarily support the sales and relationships of the VIP & Concierge Services Department at Sonic Automotive. The Consultant is responsible for selling vehicles and providing a personalized car buying experience. Duties and Responsibilities: * Determine each customer's vehicle needs by asking questions and listening through phone and email conversations * Understand relationships are built on customer satisfaction and ensure all guests receive superior treatment during the entire purchase process of buying a new or pre-owned vehicle * Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner * Focus on learning various vehicle makes/models and the respective features/accessories that benefit customers * Understand optional products and services offered, including financing programs * Work closely with Sonic's 100+ dealerships to provide customers nationwide with a seamless purchasing experience * Facilitate and coordinate communication between guest and respective dealership * Utilize lead management tools, CRM software and internet to manage inquiry flow, update customer file sand track customers * Deliver vehicles to customers if necessary * Coordinate trade appraisals for customers and pick up vehicle when required * Report to manager/director regarding sales objectives, planned activities and progress * Ensure high Customer Satisfaction Index (CSI) score is achieved on every deal * Attend and promote the Sonic Automotive brand at various advertising events * Create/maintain a prospect development system * Create a lasting experience to encourage referral and repeat business * Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively Qualifications * Excellent verbal and written communication skills * Superior customer service skills * Ability to multitask * High school diploma or equivalent * Guest and/or sales experience preferred * Professional personal appearance and demeanor * Ability to sell a minimum quota according to department standards * Must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test and valid driver's license Additional Information All your information will be kept confidential according to EEO guidelines.