Now Hiring - AAA Service Plumbing, Heating and Electrical - Professional Services Customer Service Representative in Golden, CO

Full description of the position

Description: What 's in it for you? * Competitive compensation- $22-$26/hour PLUS bonuses incentives! * Get paid weekly! Every Friday is payday! * Monday-Friday with an occasional Saturday. * Medical premiums including dental, vision and life insurance for you AND your family. * Company Matched 401K. * Paid holidays in addition to accrued sick and vacation time. * Ongoing technical and developmental training to further your career. The Big Task: This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician's. Key Sub Tasks: Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians: * Receive inbound customer calls and identify customer needs. * Engage with customers to understand questions and concerns. * Share details regarding products, services, and company policies. * Troubleshoot customer problems, resolve complaints, and help find solutions. * Scheduling appointments and verifying all details. * Identify potential sales opportunities. * Identify complex customer issues and escalating to appropriate individuals as necessary. * Understand scheduling and make outbound calls based on business needs. * Other job duties as assigned. Requirements: Minimum Requirements: * At least 3 years of customer service experience. * At least 1 year of call center experience. * Able to use and understand different computer systems. * Industry knowledge is a plus!