Now Hiring - Chromatech Inc. - Customer Service Specialist in Canton, MI

Full description of the position

Chromatech is looking for a Customer Service Specialist to join the team in our Canton, MI office. This intra-team role will prioritize assisting customer service, sales and shipping/receiving teams by focusing on shipping responsibilities while cross-training in order entry, planning, shipping and sales administrative roles. This role will report to the Customer Service Manager.

Responsibilities

:

• Provide customer support via telephone, email, and other means, answering incoming telephone calls and emails, forwarding accordingly.
• Respond to customer inquiries, understand their requirements, and action as required.
• Apprise internal sales staff of changing customer needs, and/or other feedback from customer that could be beneficial for sales staff's knowledge.
• Review, accept and acknowledge customer orders and input these orders into ERP software.
• Keep customers apprised of any necessary changes to their orders.
• Schedule and plan the dates that Chromatech goods will be manufactured and shipped. Work with Sales, Production, and Purchasing departments to forecast demand of products and materials.
• Accurately create associated order documentation (Packing slips, labels, etc,) as required.
• Prepare and provide any customer specific documents (Certificate of Analysis, Custom Invoice, SLI etc.) as required.
• Manage communication of raw material changes.
• Learn and assist in sales administration roles, including but not limited to price management and ERP customer file management.
• Complete job responsibilities in the most cost-efficient and time-efficient manner, while observing all safety and regulatory requirements.
• Provide support in additional areas as needed, including serving as a backup for colleagues during absences.

Qualifications

and Skills:

• Demonstrated reliability and composure in fast-paced, deadline-driven settings.
• Strong ability to communicate clearly and effectively with customers across phone, email, and in-person interactions, ensuring a positive and professional experience.
• Strong analytical skills with the ability to identify issues proactively and anticipate potential challenges before they arise
• Possess the required computer skills and accuracy required to input customer orders and complete the associated paperwork, including the required labels.
• Possess a good knowledge in the use of Microsoft Office applications as well as learn Chromatech's ERP software.
• Demonstrated ability to engage with customers professionally and negotiate effectively, particularly in resolving complaints and accommodating special requests.
• Ability to effectively interact with purchasing, manufacturing, and sales staff, especially when determining customer requirements
• Ability to learn and maintain a good working knowledge and understanding of the Quality and Environmental Management Systems as established at Chromatech Job Type: Full-time Expected hours: 40 per week

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Shift:
• Day shift Shift availability:
• Day Shift (Required) Ability to Commute:
• Canton, MI 48187 (Required) Work Location: In person