Now Hiring - 5th Avenue Recruiting - Coffee Vending Machine Technician in Charlotte, NC

Full description of the position

JOB DESCRIPTION Title: Technical Ambassador - Coffee Vending Machines (East Coast) Purpose: As a Technical Ambassador for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level technical support, guiding technicians, and promoting product enhancements. Duties and Responsibilities: * Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly. * Provide high-level guidance and support to field technicians, assisting with complex equipment issues. * Demonstrate equipment operation and advise customers on achieving optimal performance. * Document procedures, maintain detailed service records, and report on sales activities and account statuses. * Present new products and services to existing clients, identifying opportunities for upselling. * Adhere to company procedures and protocols, ensuring compliance with quality standards. * Build and nurture positive relationships with customers to foster trust and loyalty. Required Skills and Knowledge: * Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience. * Customer service experience is advantageous. * Strong troubleshooting skills and technical aptitude. * Excellent mechanical aptitude and attention to detail. * Clear and effective communication skills, both verbal and written. * Proficiency in reading technical diagrams and blueprints. * Ability to work independently, manage time effectively, and prioritize tasks. * Proficiency in MS Office; familiarity with Salesforce or similar CRM software. * Bachelor's degree or equivalent technical certification preferred. * Spanish language proficiency is a plus.