Now Hiring - World Sport Action - Client Account Manager in Frisco, TX

Full description of the position

About World Sport Action World Sport Action (WSA) is a leading provider of intuitive, intelligent sport SaaS platforms. With a focus on innovation, quality, and customer satisfaction, WSA helps sporting bodies achieve their goals and drive growth. Our cutting-edge solutions are designed to enhance the administration, engagement, and overall experience for all participants in the sports ecosystem. By leveraging advanced technology, AI and data analytics, WSA ensures that organizations can operate more efficiently, make informed decisions, and foster stronger connections within their communities. Our commitment to excellence and continuous improvement makes WSA a trusted partner in the sports technology industry About the Role The main focus of this position is the implementation of WSA platforms with our customer organisations, their affiliated organisations and the ongoing support of our customers. Being able to resolve and respond to incidents and questions in the shortest possible time frame with the highest level of quality and customer satisfaction. Working with the team to identify patterns of problems and the required enablement. Salary $50,000-$70,000 depending on experience. Job responsibilities: * Assist with on-boarding of new customer organisations * Assist with pre-sales support for customer's affiliated organisations * Manage the incident requests from customer and their affiliated organisations * Work with the Development team to identify and resolve platform related incidents * Work with the Development team to identify and design better user functionality to reduce incidents and customer enablement * To put in place better systems and processors to improve platform and customer support * Share knowledge amongst the team * Create clear and consistent product documentation and enablement * Work closely with product and design stakeholders to understand end-user requirements * Advocate for improvements to product quality, security, and performance * Occasionally respond to escalated calls on weekend and after-hours to assist troubleshooting production operations and urgent engineering issues * Assist with management of off-shore support resources and help desk requirements * Help and support other team members * Must be willing and able to travel Experience: * Has worked in sport or currently plays sport * College qualified Skills: * Multi-tasking * Excellent Communication skills * Excels in a fast paced environment * Detail orientated * Loves Sport Job Type: Full-time Pay: $50,000.00 - $70,000.00 per year Benefits: * Paid time off Application Question(s): * Do you currently play sports, and/or have you played sports in the past? If yes, what sport? * Are you willing to work hours outside of 9-5 to accommodate a global team (when required)? Work Location: In person