Now Hiring - Alpine Packaging, Inc - Customer Service/Inside Sales Representative in North Versailles, PA

Full description of the position

Since 1972, Alpine Packaging, Inc. has been committed to providing high- quality customized packaging, continuity in superior service, and customer satisfaction in an employee-friendly environment with the utmost integrity. At Alpine, we are always looking for stellar talent. If you 'd like to be a valuable addition to our team, please *contact us*at [please apply online] with the subject line: Hiring Inquiry. Customer Service/Inside Sales Representative General Job Description Interact with Customers to provide information in response to inquiries/quotes about products and services and, when required, handle and resolve Customer concerns, complaints, and issues. The CSR is responsible for inside sales and order entry. This is a full-time position with a generous benefits package. Some customer service experience in a relevant office setting or equivalent education is desired. Goals & Objectives for Maintaining a Customer Focus: * Understanding Customer Needs * Providing Personalized Service * Acting Professionally * Keeping Customers Informed * Sales Role * Customer Relationship Manager Role * Order Development and Entry Role * Label Engineer Duties & Responsibilities * Respond to customer inquiries for quotes, orders and sample requests. * Assist the Graphics Department on new artwork received by customer by analyzing the customer's request. * Submit proofs to customers and follow up with them * Maintain superior level of accuracy while doing any work, particularly involving order management. * Communicate with Graphics Department and the Production Team to verify all information is correct and understood. * Acquire knowledge of all products and follow office procedures for all systems Key Technical Skills & Knowledge * Customer relationship experience in Manufacturing or in Customized Products * Three years' experience in CSR or Inside Sales * MS Office experience with either Access or Excel * Computer literacy at Medium Level * Detail-oriented/focused/good attention span * Excellent in telephone etiquette and protocol * Excellent communication skills/active listener/concise communicator * Organized and neat * Possesses knowledge of the structure and rules of grammar * Quick learner of product and service knowledge * Experienced in Customer Service and Inside Sales, or equivalent education * Packaging industry experience is not required. Alpine will provide training to new employees