Now Hiring - Alpine Packaging - Customer Service/Inside Sales Representative in North Versailles, PA

Full description of the position

Since 1972, Alpine Packaging, Inc. has been committed to providing high- quality customized packaging , continuity in superior service, and customer satisfaction in an employee-friendly environment with the utmost integrity. We are always looking for stellar talent. All of Alpine's employment positions are located in North Versailles, PA. The positions are not hybrid; employees must report to the office and plant Monday through Friday. If you'd like to be a valuable addition to our team, please contact us through the Employment Application form on the right. Customer Service/Inside Sales Representative Our Customer Service / Inside Sales Representatives interact with customers to provide information in response to inquiries/quotes about products and services and, when required, handle and resolve customer concerns, complaints, and issues. The CSR is responsible for inside sales and order entry. This is a full-time position with a generous benefits package. Some customer service experience in a relevant office setting or equivalent education is desired. Goals & Objectives for Maintaining a Customer Focus: Understanding Customer Needs Providing Personalized Service Acting Professionally Keeping Customers Informed Sales Role Customer Relationship Manager Role Order Development and Entry Role Label Engineer

Duties

&

Responsibilities

Respond to customer inquiries for quotes, orders and sample requests. Assist the Graphics Department on new artwork received by customer by analyzing the customer's request. Submit proofs to customers and follow up with them Maintain superior level of accuracy while doing any work, particularly involving order management. Communicate with Graphics Department and the Production Team to verify all information is correct and understood. Acquire knowledge of all products and follow office procedures for all systems Key Technical Skills & Knowledge Customer relationship experience in Manufacturing or in Customized Products Three years' experience in CSR or Inside Sales MS Office experience with either Access or Excel Computer literacy at Medium Level Detail-oriented/focused/good attention span Excellent in telephone etiquette and protocol Excellent communication skills/active listener/concise communicator Organized and neat Possesses knowledge of the structure and rules of grammar Quick learner of product and service knowledge Experienced in Customer Service and Inside Sales, or equivalent education Packaging industry experience is not required. Alpine will provide training to new employees All of Alpine's employment positions are located in North Versailles, PA. The positions are not hybrid; employees must report to the office and plant Monday through Friday.