Now Hiring - TeleMed2u - Client Relationship Manager - Telemedicine in Austin, TX

Full description of the position

Customer Success Representative Company: TeleMed2U Location: Austin, Texas Classification: Full-Time | Salaried | Exempt Company Overview Our mission at TeleMed2U is to bring specialty care to everyone and utilize technology to deliver quality care and better patient outcomes. At TeleMed2U, we believe that time is the most valuable resource in healthcare-- whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high- quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data- driven care delivery, TeleMed2U is redefining specialty care--making it faster, simpler, and more accessible for all. About the Position As a Customer Success Representative, you'll be the trusted partner for our facility clients--coordinating provider onboarding, managing virtual care schedules, and ensuring a seamless experience from start to finish. You'll collaborate across departments and work directly with the Business Development team to identify opportunities for growth and improved service delivery. If you're a strong communicator, highly organized, and passionate about improving access to care, this is your opportunity to make a national impact. What You'll Do * Project Manage onboarding and credentialing efforts for existing clients and new facilities * Own the end-to-end provider scheduling process for inpatient and outpatient care * Act as the primary contact for assigned clients, building long-term, trusted relationships * Maintain accurate records in our CRM, tracking service activity, updates, and touchpoints * Obtain and deliver timely reports and client documentation, including encounter and compliance reports * Conduct regular check-ins with clients to ensure satisfaction and gather feedback * Collaborate with Business Development on identifying and executing service expansion * Partner with internal teams across clinical services, operations, recruiting, and credentialing * Monitor, troubleshoot, and resolve service-related issues swiftly * Support reporting and data tracking for internal and client-facing strategy sessions Qualifications & Skills * Bachelor's degree in healthcare administration, business, or a related field preferred * 2+ years of experience in healthcare operations, account/client services, or project coordination * Proven ability to manage multiple projects and timelines with precision * Strong written and verbal communication skills * Experience with CRM platforms, EHR systems, or scheduling tools is a plus Why Join TeleMed2U? * Be part of a passionate team improving access to care across the U.S. * Support innovative virtual specialty care programs * Make an impact for patients in underserved communities * Work in a flexible environment with remote and hybrid options * Help shape the future of tech-enabled healthcare Ready to make a difference? Apply now and join us in bringing specialty care to everyone. Job Type: Full-time Pay: From $63,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Experience: * Healthcare: 2 years (Preferred) * EHR systems: 1 year (Preferred) * CRM software: 1 year (Preferred) Ability to Commute: * Austin, TX 78758 (Required) Ability to Relocate: * Austin, TX 78758: Relocate before starting work (Required) Work Location: Hybrid remote in Austin, TX 78758