Now Hiring - KAM Appliances - Sales Professional in Hanover, MA

Full description of the position

Summary In the role of Sales Professional, you will be instrumental in driving revenue growth through effective negotiation and exceptional customer service. Reporting to the Store Manager, you will leverage your core skills in sales and customer engagement to manage accounts and develop new business opportunities. Your premium skills in outside sales and account management will enhance our B2C sales efforts, while your understanding of inventory control and POS systems will ensure efficient operations. Join our team and contribute to our mission of delivering outstanding customer service to our customers, while meeting individual sales goals and supporting KAM's overall store objectives. Individual responsibilities include: - Maintaining knowledge and skills in professional retail selling techniques including customer qualification, product feature/benefit presentation, KAM Plan-to-Sell merchandising execution, and closing sales transactions. - Maintaining knowledge of product brand/category assortment, model features, pricing and promotional offers, profit margin opportunities. - Performing daily review and management of Open Orders and Quotes. Confirm customer contact information, order special instructions, payment balances, model inventory/availability, scheduled delivery dates, promotion/rebate requirements, etc. - Generating add-on sales volume for growth in revenue and profitability (Extended Service Plans, accessory items, Value-added delivery and installation services). - Proficiency in use of Company Point-of-Sale (POS)systems, technology devices and equipment, and on-line support resources. - Be knowledgeable, pro-active and responsive to assist and coordinate customer installation scheduling and other after-sale support services, consistent with Company procedures, sub-contractor procedures, and manufacturer processes. - Ability to generate new sales leads enabling growth in store sales volume. - Sustaining existing customer relationships to create repeat sales and positive KAM referrals. - Understanding and managing the unique requirements and procedures of Builder account sales and KAM Project Partner/Referral Points Program sales; o Product specifications and performance information critical to Builder/contractor customer requirements. o Quoting and follow-up processes necessary to successfully manage multiple steps in sales, delivery and after-sale support. o Maintain compliance with KAM policies and manufacturer/vendor requirements. - Support HQ staff and procedures, and perform quality work to meet the operational requirements of KAM internal departments. - Support Store Manager and sales staff in maintaining store display and merchandising plan. - Contribute to and support Team selling approach with co-workers. - Professionalism in all interactions with customers, vendors, co-workers. - Support and comply with Company inventory control procedures. - Understanding and performing job responsibilities consistent with KAM Appliances employment guidelines per Employee Handbook. Qualifications * Proven negotiation and customer service skills * Strong background in sales, particularly in B2C and outside sales * Experience with inventory control and point-of-sale (POS) systems * Familiarity with sales technologies * Ability to manage accounts and develop business strategies * Effective cold calling and product demonstration skills * Analytical skills to assess sales performance and market trends Job Type: Full-time Pay: From $80,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Paid training * Referral program * Retirement plan * Vision insurance Compensation Package: * Commission pay * Uncapped commission * Yearly bonus Schedule: * 8 hour shift * Day shift * Every weekend * Monday to Friday * Morning shift * Rotating weekends * Weekends as needed Experience: * Computer skills: 5 years (Required) * Sales: 2 years (Required) Ability to Commute: * Hanover, MA 02339 (Required) Ability to Relocate: * Hanover, MA 02339: Relocate before starting work (Required) Work Location: In person