Now Hiring - Euliss Propane - Customer Service Representative in Liberty, NC

Full description of the position

Euliss Propane Company is a locally run, family-owned business serving central North Carolina since 1952. We are not a faceless, national chain! We are a real team based in Liberty, NC. We're looking for a Customer Service Representative (CSR) who is a strong communicator with keen attention to detail and a problem-solving mindset. Customer service experience is required. The CSR must be able to support delivery, daily operations, service and sales while ensuring a positive customer experience. This role plays a critical part in building relationships, addressing customer needs and contributing to the overall success of our business. Industry-specific propane training is provided--no prior experience in the field is necessary. If you're proactive, detail-oriented and committed to excellent service, we'd love to hear from you! Please note: This is NOT a remote position. Requirements: * Customer service experience. * Excellent verbal and written communication skills. * Ability to resolve customer complaints in a timely and professional manner. * Strong organizational skills. * High school diploma or equivalent (additional certifications are a bonus). * A willingness to learn, collaborate and contribute positively to the team and company culture. Responsibilities: * Provide exceptional customer service over the phone, via email, text and in person. * Promote and cross-sell propane appliances, price protection plans and service contracts to existing and prospective customers. * Assist with invoicing for propane installation and service jobs with accuracy and attention to detail. * Collaborate in scheduling service and installation jobs efficiently, considering customer preferences and operational requirements. * Act as a team player, contributing to the overall success of the company. * Conduct collection calls professionally, ensuring timely resolution of outstanding payments from customers. * Utilize Excel and other Microsoft Office programs to keep track of annual plan renewals and other data. Benefits: * 401-K * 100% coverage of health care * Paid vacation * Paid days off on Fridays in off-season (May-August) * Paid sick leave Job Type: Full-time Pay: $20.00 - $30.00 per hour Benefits: * 401(k) * Health insurance * Paid time off Shift: * 8 hour shift Work Location: In person