Now Hiring - OTW Shipping - Account Manager in Salt Lake City, UT

Full description of the position

Before you scroll... is this you? * The 20% of people who get 80% of the things done. * Eager to learn. If something goes wrong, you need to know how and why. * Consistent. If something needs to be done, you'll make sure it gets done right. * Meticulous. Every message is read in detail and resolved quickly. * Uplifting. You bring the energy! So, is this you? If so, read on, we're a match. Read the instructions on how to apply and make sure you are considered at the bottom. -- Who are we? - OTW Shipping. Your friendly neighborhood fulfillment center in Salt Lake. - A small, tight-knit group of A-players who hold high standards for ourselves and the rest of the team. - Growing and building our core team for years to come. What will I do? Part client whisperer, part logistics wizard, the Account Manager ensures every order gets delivered on time, and keeps our warehouse team and clients on the same page. Client Relationship Management * Act as the main liaison for eCommerce clients, ensuring their unique fulfillment needs are met. * Develop strong, consultative relationships to drive client satisfaction and long-term retention. * Understand each client's brand, order volume trends, and customer expectations. Order Fulfillment Oversight * Work closely with the warehouse team to monitor day-to-day operations and ensure seamless handling of high-volume spikes (e.g., during BFCM, holiday seasons, product launches). * Assist clients with SKU setup, integrations, and other account setup. Issue Resolution & Escalation Management * Quickly troubleshoot and resolve order issues, shipping errors, inventory discrepancies, or billing questions. * Coordinate with internal teams to resolve escalations professionally and promptly. * Use analytics to identify trends, improve efficiency, and support client growth strategies. Hours and pay? * Monday-Friday: 7:30am-4:00pm. Some Saturday shifts required. Must work 2 holidays per year. * $21-28/hr, depending on experience. What you bring to the table: Qualifications * Previous experience in logistics or supply chain management, particularly with DTC (direct to consumer) eCommerce operations is required. * Strong customer service experience, with a focus on relationship building and client satisfaction is required. * Familiarity with 3PL systems & WMS, fulfillment processes is STRONGLY preferred (candidates with experience with ShipHero WMS is ideal). * Experience with Amazon FBA and retail fulfillment is a plus. Skills * An eagerness to excel. You don't just want, but need to be consistent, efficient, and organized. * You're proactive. You anticipate client needs and come with solutions, considering second order implications. * You think beyond the ask. You can look through what the client is asking for to understand what they really need and deliver. * You're coachable. You can learn on the fly and only need to be told things once. * You're tech-savvy. We use some awesome software that requires a good understanding of computers and ability to easily troubleshoot issues. * Excellent written and verbal communication skills that make you the go-to person for help. Why OTW Shipping? The Challenge: We're growing and learning everyday. You'll have plenty of opportunity to build new skills. The Team: A great group of people willing to invest in your potential. The Growth: We start our job searches internally. If you show the drive and competency to move up, you'll be first on our list. How to apply: * Apply on Indeed and include your resume. * For the last question in the screening, tell us why you're excited at the opportunity to join the team and include your initials. Only 1% of candidates follow this instruction. We're looking for the 1%. Disclaimer * Duties and responsibilities described are not a comprehensive list. Additional tasks may be assigned to the employee from time to time. Job Type: Full-time Pay: $21.00 - $28.00 per hour Expected hours: 40 - 45 per week Benefits: * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift Application Question(s): * Please provide a response to the question at the bottom of the original job listing. Experience: * account management: 2 years (Required) * supply chain/logistics/ecommerce/warehouse: 1 year (Preferred) * warehouse management system: 1 year (Preferred) Ability to Commute: * Salt Lake City, UT 84104 (Required) Work Location: In person