Now Hiring - Tapcart Inc. - Enterprise Account Manager in Santa Monica, CA

Full description of the position

Location Santa Monica, CA Employment Type Full time Location Type Remote Department Customer Success Compensation $90K - $100K Offers Equity Offers Bonus Overview * Tapcart is the ultimate mobile commerce platform fueling the fastest-growing brands. We power mobile apps for over 50 million consumers worldwide, processing over $6 billion in mobile commerce revenue. Almost all e-commerce traffic comes from a mobile device; we turn these users into high retention growth for some of the largest brands, including B eis, Princess Polly, Ruggable, and many more. Tapcart is trusted by thousands of brands to power their mobile experience by building mobile apps in hours (not months). THE ROLE We're looking for an Enterprise Account Manager to join our growing Customer Success team to help our top brands maximize the value of their mobile app investment while ensuring long-term growth and retention. The Enterprise Account Manager will bring us tremendous value in helping some of our highest-profile customers, such as Aviator Nation, Princess Polly, and BIS drive success through mobile marketing, technology, and mobile e-commerce best practices. This role will be a trusted strategic partner, guiding brands to implement data-driven app marketing strategies, optimize functionality and user engagement, and ensure their mobile app remains a key revenue driver. As we continue to grow, this role offers the unique opportunity to join a collaborative, insights-driven team that prioritizes customer outcomes and long-term relationships. You'll have direct ownership over net revenue retention, customer success KPIs, and strategic consulting efforts, working with some of the world's largest e-commerce brands to deliver measurable impact through technical expertise and strategic guidance. HOW YOU WILL MAKE AN IMPACT * Own and manage relationships with our Enterprise customers, ensuring their mobile apps drive revenue and customer engagement. * Conduct monthly strategic check-ins and app audits to monitor performance, identify opportunities, and provide actionable recommendations to your customers. * Become a trusted advisor by delivering expert consultation on mobile commerce trends, functionality optimization, push marketing strategies, retention best practices, and app growth tactics. * Leverage an e-commerce technical solutioning mindset to understand the technical nuances of Tapcart's platform and integrations, helping customers implement custom functionality, troubleshoot issues, and optimize their mobile experience. * Work cross-functionally with our Solutions Engineering team to bring customer-specific customizations to life, ensuring their unique business needs are met. * Drive net revenue retention and expansion by identifying growth opportunities, mitigating risk, creating feature adoption strategies, and uncovering potential upsell opportunities without sacrificing long-term relationships. WHAT SKILLS YOU 'LL NEED * 3+ years of experience in Customer Success, Account Management, or E-commerce Consulting, preferably in SaaS or mobile commerce. * Experience working with Shopify merchants, e-commerce brands, or direct-to-consumer businesses to drive growth and retention. * Strong knowledge of mobile marketing, push notification strategies, and customer lifecycle management. * Quickly learn and adapt to Tapcart's evolving platform to confidently walk customers through demos, educate them on upcoming features, troubleshoot issues, and collaborate with Support to resolve technical challenges. * Experience conducting data-driven business reviews, performance analysis, and strategic planning with high-value customers. * Work closely with customers to understand their unique functionality needs and business goals, collaborating with our Solutions Engineering team to translate these requirements into custom app enhancements and optimizations. * Familiarity with CRM platforms (Salesforce, Gainsight, or Planhat) and proficiency in tracking key customer success metrics. BONUS IF YOU HAVE: * Experience working at a Shopify technology partner company. * Experience selling or managing e-commerce solutions in a SaaS environment. * A background in Marketing, Growth, or Retention teams on app engagement and customer loyalty strategies. SALARY RANGE: $90,000-$100,000 This position is not eligible for visa transfer or sponsorship. This position is remote eligible in the following states: AL, AZ, CA, CO, FL, GA, IL, MA, MI, NV, NJ, NY, NC, OH, OR, TN, TX, UT, VA, WA TAPCART PERKS AND BENEFITS: * 401K and stock options for all full-time employees * Affordable, high-quality medical, dental, and vision insurance coverage * Flexible PTO and 11 paid company holidays * One-time stipend for outfitting your home office, plus a recurring merchant shopping stipend WHY JOIN TAPCART? We are a growing startup based in Santa Monica, CA . Our team and culture are very important to us - we aim to make coming to work fun, challenging, and rewarding. We know that doing impactful work means showing up with creative solutions for our merchants and our business. We strive to make Tapcart a place where passionate, talented people can grow their skills and careers.