Now Hiring - Custom Building Products, Inc. - Tile and stone/ Flooring Call Center in Johns Creek, GA

Full description of the position

Technical Services Specialist Custom Building Products A Quikrete Company

Job Description

-----THIS IS NOT AN INFORMATION TECHNOLOGY (IT) POSITION---- Custom Building Products, a building material installation product manufacturer, is looking for a professional person to join its Technical Services product support team in the John's Creek, GA area. Position

Overview

• Works closely with other team members in a national call center to provide outstanding support to our customers by providing product information installation instructions, documentation and addressing product complaints.
• The representative should seek to create a positive experience for each caller and provide an accurate and effective response.
• Provides product support for a national sales team

Qualifications

- Exceptional positive customer service attitude - A clear and professional phone voice - Effective listening verbal and written communication skills - Ability to ask discerning questions to make accurate product recommendations - Proficiency with computers and typing skills - Able to diffuse tense situations with customer complaints - Able to understand technical information - High School Diploma or equivalent preferred - Experience with tile & stone installation, flooring installation, cleaning & maintenance products will be valuable, but training will be provided - Fluency in multiple languages will also be useful Job Type: Full-time

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Schedule:
• 8 hour shift
• Monday to Friday Ability to Commute:
• Johns Creek, GA 30005 (Preferred) Ability to Relocate:
• Johns Creek, GA 30005: Relocate before starting work (Preferred) Work Location: In person