Now Hiring - Christie and Associates - Assistant Manager - Personal Insurance Department in Pittsburgh, PA

Full description of the position

Job Overview: We are seeking a highly motivated and detail-oriented Assistant Manager for the Personal Insurance Department at our independent insurance agency. The ideal candidate will support the daily operations of the department, assist in managing the team, and ensure that our clients receive exceptional service. This role involves supervising staff, handling client accounts, assisting with policy renewals and claims, and helping to drive the overall success of the Personal Insurance Department. Key Responsibilities: * Team Leadership & Support: Assist in managing a team of personal insurance agents (11 employees), providing guidance, training, and support to enhance productivity and ensure that team members are meeting performance standards. * Customer Service: Act as a point of escalation for client concerns or complex issues related to personal insurance policies, claims, and renewals. Ensure client satisfaction and foster long-term relationships. * Policy Management: Assist in reviewing and processing new personal insurance applications, renewals, endorsements, and cancellations. Work with clients to assess their needs and recommend appropriate coverage options. * Sales & Cross-Selling: Collaborate with the sales team to identify opportunities to cross-sell and upsell insurance products, meeting both individual and team sales targets. * Operational Efficiency: Help streamline internal processes for policy management, claims handling, and other departmental functions to ensure efficiency and compliance with industry standards. * Claims Support: Assist clients with the claims process, ensuring timely and accurate submission of claims and following up as necessary to resolve any issues. * Compliance & Documentation: Ensure that all personal insurance transactions and communications comply with agency policies, industry regulations, and legal requirements. * Reporting & Analysis: Prepare reports on key performance metrics, including sales, client satisfaction, and operational efficiency, to share with the department manager. * Training & Development: Assist in onboarding and training new team members, helping them to develop the necessary skills for success in the personal insurance field. Qualifications: * Education: High school diploma or equivalent required. A college degree in business, insurance, or a related field is a plus. * Experience: Minimum of 5 years of experience in the insurance industry, preferably in personal lines insurance. Prior leadership or supervisory experience is highly preferred. * Licensing: Active Pennsylvania state insurance license (Personal Lines, Property & Casualty) is required. * Skills: * Strong knowledge of personal insurance products, including auto, home, renters, and umbrella policies. * Excellent communication and interpersonal skills, with the ability to effectively lead a team and interact with clients. * Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment. * Proficient in insurance management software and Microsoft Office Suite. * Ability to work independently and collaboratively as part of a team. Working Conditions: * Full-time position with standard office hours (8am - 4:30pm, Monday - Friday) * This position may require occasional travel for client meetings or industry events. Compensation: * Competitive Salary ($75,000+ based on experience) * Retirement plan with company participation (when eligible) * Health Insurance, Short/Long Term Disability, Life Insurance (when eligible) Job Type: Permanent Pay: From $75,000.00 per year Benefits: * 401(k) * Health insurance * Paid time off Supplemental Pay: * Bonus opportunities Work Location: In person