Now Hiring - Celgard LLC - Sales Operations Specialist in Charlotte, NC

Full description of the position

About Us For more than 50 years, Celgard has proven itself as a global leader in the development and production of high-performance membrane technology. Celgard specializes in solvent-free, dry-process, microporous membranes used as separators that are a major component of lithium-ion batteries that power a broad range of electric vehicles (EV) and energy storage systems (ESS). Celgard membrane is also used in specialty applications such as satellites and military installations as well as other barrier-type applications like technical textiles for waterproof and breathable apparel. Headquartered in the United States, we operate manufacturing facilities in the U.S. and China and have sales and technical service staff located strategically throughout North America, Europe, and Asia. Celgard, LLC is a wholly-owned subsidiary of Polypore International, LP, an Asahi Kasei Company. With manufacturing facilities or sales offices in nine countries serving six continents, Polypore brings advanced development and manufacturing know-how as well as unique problem-solving capabilities to customers' lithium-ion and lead-acid battery development teams. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. With more than 46,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. We are Creating for Tomorrow! About the Role We are seeking an Sales Coordinator to contribute directly to the department's goals through process optimization and operational excellence. Responsibilities include direct customer support for a subset of North American commercial accounts. This position directly reports to the Director, Strategic Marketing, Celgard and does not supervise others. Asahi Kasei and Celgard Values * Sincerity - Being sincere with everyone * Challenge - Bolding taking challenges, continually seeking change * Creativity - Creating new value through unity and synergy Key Accountabilities Sales Systems Administration * Act as the Salesforce site administrator, managing updates and collaborating with the sales team to enhance user-friendliness. * Administer Shopify order systems and improve usability. * Support Regional Sales Directors by maintaining accurate client information and reviewing sales opportunities in Salesforce. * Coordinate with sales leadership to improve efficiency and effectiveness of sales processes, such as workflow, meeting templates, and reporting tools. * Sample Requests * Own the sample request process, ensuring accuracy and timely delivery of orders. * Manage customer roll sample requests and strive for system improvement. * Customer Account Management * Serve as the day-to-day contact for an assigned group of customers, managing forecasts and ensuring smooth operations. * Maintain excellent customer relations by ensuring timely order processing and delivery. * Track sales metrics and support commercial reporting. * Address quality inquiries and coordinate resolutions. * Provide Salesforce quoting support and assist the SMS team with simple tasks. * Marketing Support * Assist in analysis and reporting of select market data as excel sheets and charts Qualifications Education Background: * Bachelor's degree is required Knowledge & Experience: * Must possess 4+ years in accounting in a dynamic, fast-paced manufacturing environment * Minimum of three years of inside sales experience, including Salesforce expertise. * Proactive communicator with strong collaboration skills. * Problem-solving mindset, capable of analysis-based recommendations. * Project management experience with complex initiatives. * Self-motivated learner who actively participates in sales training and develops a comprehensive understanding of company services/products. Key Attributes: * Ability to build effective workplace relationships * Must be able to work on a high performing team creating an environment where open and honest communication is the norm * Must be results-oriented to ensure timely products and services in an accurate and complete fashion * Must have demonstrated ability to work well with staff members in gathering data to solve problems * Strong analytical, communication, organizational, collaboration, and detail-orientated skills are required * This position is hybrid Travel: * Travel is negligible Working Environment This position required long periods of sitting and working at a computer. Celgard manufacturing sites are IATF 16949 and ISO 9001 certified. Location Information Charlotte, NC, known as the Queen City, is a thriving metropolitan area of over 2.6 million people across 15 counties. It is situated just north of the South Carolina border and is close enough to drive to the mountains and the beach in two-three hours. Charlotte brings diversity in people, industries and living, from urban to rural. It is ranked second among 25 largest cities for most desirable place to purchase a home by Nerdwallet.com and is ranked eighth among the top 10 big booming cities by [please apply online] Charlotte is home of one of North Carolina's largest college campuses, UNC Charlotte. Along with a friendly southern culture, Charlotte offers dining, arts, museums, major league basketball, a national football team, a soccer team, a minor league baseball team, NASCAR, shopping, festivals, a variety of amenities and quick access to several parks for people who love to get outdoors. LI-MN1