Now Hiring - Hamilton Parker Co. - Receptionist/Sales Coordinator in Cincinnati, OH

Full description of the position

JOB DESCRIPTION Responsible for helping customers over the phone, supporting the sales team (with orders, samples, showroom maintenance), and being a backup for inside sales activities. Must reflect and represent Hamilton Parker's core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented). JOB RESPONSIBILITIES ADMINISTRATIVE/SALES SUPPORT * Answer all incoming calls within three rings. Answer questions, transfer calls to correct extension or take a message when needed. * Provide excellent customer service to customers in person and on the phone. * Enter and process orders in P21. * Type RMA's as needed. * Convert quotes to orders as needed. * Check order status for customers. * Check pricing (all levels) and stock availability. * Contact customers when orders are complete. * Assist customers to resolve any issues and/or concerns. * Answer install and product maintenance related questions. * Manage P21 portal. * Maintain excellent relationships with customers. * Additional duties as assigned by manager. SAMPLE ROOM * Order, receive in, and put away samples, binders and literature. * Assist design consultants in maintenance of the showroom - identify missing barcodes, broken tile or boards. * Labeling, stocking, and organizing samples. * Assist all sales teams with individual sample room needs. SHOWROOM/SALES * Work in showroom approximately one Saturday a month 8 am - noon. * Possible assistance in showroom if short staffed. SKILLS & ABILITIES * Strong background in Microsoft Word, Excel and Outlook. * Strong communication skills with attention to detail. * Patience when working with customers/coworkers. * Highly organized. * Able to multitask. * Ability to work effectively with all levels of personnel and customers. * Ability to prioritize workload and effectively work with little supervision. * Ability to learn and utilize the operating system (P21) quickly and efficiently. EDUCATION & TRAINING * Previous experience in a retail or fast paced environment. * Strong knowledge of tile installation a plus. * Customer service background is a plus. WE OFFER * Medical * Dental * Vision * 401(k) with company match * Company paid life insurance, Short-term disability & Long-term disability * Generous paid time off * Employee discounts * Volunteer time off We are an equal opportunity employer. Job Type: Full-time Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday * Rotating weekends Work Location: In person